Captain Electric

Electricians
1885 Clements Road Unit #267 Pickering ON L1W 3V4
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Captain Electric
Star Score
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96%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 13 timesBest of the Best '22 Best of Award '22winner 13 times

Reviews for Captain Electric

Average customer rating:
9.8 10 (354 reviews)

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Caroline Nganga in Pickering
Caroline Nganga in Pickering
1 review Pickering, ON
10/10

Living room baseboard

I would like to express my satisfaction for the great job Enrico has done at my place.

Not only he displayed a high level of professionalism but he was also polite and eager to answer all my questions!

He performed the work and explained all he was doing and I feel more knowledgeable!

Kuddos Captain Electric for your great staff!!!!

Approximate cost of services:
$300.00
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Company Response

Thanks Caroline for your positive post. We believe that it is very important that our clients understand the work that we are doing, and that all of a customer's questions are answered to their satisfaction. Thanks again, and we look forward to being of service in the future.

janis c.
janis c.
1 review Toronto, ON
10/10

new circuit breaker panel and receptacle troubleshooting

Enrico and Kevin were by far the most professional electritions I have ever used. On time, on budget, and no mess! They arrived as and when promised and worked until the job was completed. I will definitely use them again and recommend them to my friends adn neighbours.

Approximate cost of services:
$2,700.00
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Company Response

Thank you Janice for your positive review. We know that time is important to our customers, and we strive very hard to arrive on-time within the agreed upon 2 hour window. This is guaranteed. We are glad your experience was pleasant, and we look forward to being of service again.

E. Wegemer in Pickering
E. Wegemer in Pickering
1 review PICKERING, ON
10/10

Total aluminum wire rejuvenation and additional outlets

Everything about this company screams professional - they are thorough, courteous and willing to explain fully to the non-electric types (aka me). They were on time, on budget and did the entire job in a manner that was far superior to any other company I have dealt with in recent history. Their pricing is fair, their work ethic superb, their attitude and professionalism excellent. They made sure I knew why each piece of work needed to be done, answered every question I had, got the proper permits and inspections, made sure I was without power for the shortest period of time possible and because I am a medically disabled senior, ensured that all necessary medical equipment had power at all times. They cleaned up after themselves, returned furniture to it's proper place, removed all garbage and overall made the entire experience as pleasant and painless as possible.

I have already recommended their services to several people and will continue to do so. Should I ever need any electrical work done again, Captain Electric will be my first and only call. Top notch service from start to finish!

Approximate cost of services:
$10,000.00
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Company Response

We thank you E for allowing us to work in your home. It was a pleasure for all of our crew who worked in your home. We also appreciate your positive review.

Valerie from Scarborough
Valerie from Scarborough
3 reviews Toronto, ON
10/10

rewire entire house

Nov. 3, 2010

In 2009 we had our 60 year old house entirely rewired by Captain Electric. We were traumatized at first when we realized the cost for the entire job, but it was in line with other prices we had received. Captain Electric gave us all the details necessary for us to chose what was the most cost effective way of bringing our home not only up to code, but much safer. They were very clean and careful doing the rewire and most importantly, they did not leave us with a nightmare of holes in walls and ceilings that required another contractor to come in after them and put our house back together again. They got all the right work permits, the inspections by the authorities went smoothly, and the job was “done right” as the saying goes.

A month ago Captain Electric came back to do our first annual inspection. We did not have any problems with the work that Captain Electric had done but we had just started having problems with two separate pieces of equipment that were installed at the time of the rewire. The inspection turned up defects that had developed in these two pieces of equipment. These items have now been replaced, the new items are working just great and we are once again safe ‘electronically speaking’.

Both experiences with Captain Electric have been incredibly easy. The three electricians that we had doing the job, their apprentice and the support staff are very pleasant, very informative, very helpful and very cooperative. They asked questions to determine what was best for us before they did the work and they went out of their way to explain what they were doing, why they were doing it and what it meant to us as home owners. It is an attitude that we have not experienced with other trade people.

They have restored our faith in competent and honest contractors. We would definitely recommend this company and its staff.

The Vals from Scarborough

Approximate cost of services:
$25,000.00
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Company Response

Thank you for the nice review, and please accept my apology for not responding much sooner. It is always a pleasure to see you both, and we look forward to being of service in the future.

Elena in Ajax
Elena in Ajax
1 review Ajax, ON
10/10

installation of lighting fixtures

The crew has installed 13 lighting fixtures in our house within 1 day.
Very satisfied with the quality of work and service. Installed 13 fixtures within a day, no mess, no inconvenience, no hassle.
We've used the company's service a few times and would keep using them in the future.

Approximate cost of services:
$3,000.00
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Company Response

Thank you Elena for your positive review. I apologize for the late response (I have some catching up to do). We look forward to serving you again should you need any electrical work taken care of.

Chantal in Ajax
Chantal in Ajax
1 review Ajax, ON
7/10

install a stove fan 2 GIF's- Aluminum rejuvination

They came in to put wires to attach my fan for the stove orginally, cause there was no previous wires- this was $500. Then i asked them to fix 2 GFI's in the washrooms $250. So almost $800 for 1 hour of work. They were very kind and clean. I don't know if they over charged or what cause i have no comparison. Then i asked how much for Wire rejuvination ( i have aluminum wiring). THIS was my big mistake. They quoted me $4500 so cage all the recepticales and lights make sure everything is rated for aluminum. I agreed. Didn't hear from them for a week after i gave them a $1000 deposit. Finally i had issues and ran out of home improvement money. They kinda pushed me into buying this a little.. I'm naive and in my first home. Anyways i called to cancell since no arrangement had been made in over a week. They said they had made teh arrangement with my mother ( who never told me anything) but HELLO I"m paying the $5000 bill!. Anyways they told me i will lose some money cause they have incured some cost got very defensive on the phone with me, couldn't explain what cost they incured. they said they would call me back the next day to tell me how much of the deposit i'm getting back. NO CALL. and now i'm waiting to hear back So i'll let you know how this finishes. I'm ok with the orginal work, but feel very upset with the way they dealt with the rest of this . We'll see what they do that would tell me if i EVER go back to these guys again.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Chantal, you mentioned that you were okay with the original work, although price seemed to be an issue. Our intention is to make every client a happy client. We will address these issues.

It is important to clarify some key points. Your appointment was scheduled for arrival between 6 pm and 8 pm. Our Electrician and an apprentice arrived on site at 6:20 pm and left at 9:00 pm. This is 2 hours and 40 minutes, not the 1 hour that you stated. Total cost for the work (new wiring and installation of the range hood, replacing 2 GFCI Receptacles, and remaking the connections with approved wire connectors at these 2 locations, and including an ESA Permit, and also included replacing another receptacle at no cost) was $704 before taxes. This is in line with what any professional service company would charge for this work.

Chantal, you did have concerns about the Aluminum Wiring in your home, and did spend time speaking with our Customer Service Associate regarding the Aluminum Wiring. We often recommend “Aluminum Wiring Rejuvenation” (or restoration) as an acceptable and more economical alternative to rewiring the home with copper. This work is extensive and thorough, as every switch and receptacle in the home is replaced with Aluminum Rated Devices and all connections are remade; every light fixture, ceiling fan and exhaust fan is removed, and all connections remade properly with approved connectors and anti-oxidant compound; every junction box is opened and all connections are remade. All of this was explained clearly to you, by both customer service and the on-site Electrician. We want our clients to be educated and make an informed decision for any work that we do for them. We do not push our customers into making decisions. Our job notes indicate that our Electrician offered you a chance to review the proposal with your husband, but you declined, and agreed to proceed with the work. It seems that there were some other issues with your new home and “you ran out of home improvement money.” That is understandable, as there are often surprises when buying an older home.

Regarding not hearing from us for a week, we did in fact clearly communicate that the product is special order and would take approximately 1 week, but we did not contact you needlessly on a daily basis. We called the phone number provided, asked for you and were told by your mom that you were at the new house. But she said that she would pass on the message to you. The date and Start Time were set for July 23rd at 8 am. Your mom said “if Chantal cannot be there, then I will be.”

In response to the comment that we were defensive on the phone, we do not believe this to be true. Disappointed, yes, but not defensive. To be convenient for the homeowner, we always schedule a medium sized crew of 4 men for this type of work, in order to have the job completed in one day. This takes planning and scheduling, to keep our electricians productive in the field.

As far as the deposit is concerned, we did incur administrative costs related to scheduling the work, special ordering the material needed, and restocking costs - based on a signed contract to have the work performed backed up with a deposit. You did call on July 27, 2010 asking for refund of your deposit. We calculated our costs, subtracted that from the deposit and mailed a check the same day. We trust this will be to your satisfaction. If you choose to proceed with the work in the future, we will be pleased to assist you.

Monica in Ajax
Monica in Ajax
5 reviews Ajax, ON
10/10

Electrical work - various

We needed some electrical work done at our old house before we moved out and new house when we moved in. Fortunately, neither situation was an emergency but, of course, we wanted it done right. These guys are great. Really, really great. They are very polite, prompt, open/informative, clean (booties over work shoes) and uniformed, and the pricing is up front. We will definitely use them in the future.

Approximate cost of services:
$1,600.00
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Company Response

Thank you Monica. We appreciate all of your comments. All the things you mentioned (polite, prompt, open/informative, clean, uniformed, up-front pricing) are things we focus on for every customer. We would not expect our clients to accept anything less. Thank you again.

Keith Robertson in Oshawa
Keith Robertson in Oshawa
1 review Oshawa, ON
10/10

Electrical shorting and blown fuses.

Last night, I came out from a shower to smell wires burning. I found one outlet just outside the kitchen was sparking and smoking, so I ran downstairs and shut the power off. When I removed the outlet, one side of it was melted. The thing is, nothing was plugged into it.

I knew that if the outlet was not connected, we would be okay until the morning where I could have a better look at it.

But, when I put the power back on, half the house went out.
At this point, I was worried. I was was able to get on line and do a Google search under "Electricians/Oshawa" and found the Captain Electric site and read the reviews as well as all the certificates.

Viewing the certificates can really ease a persons mind, and this is the main reason why I chose Captain Electric.

So I called the company at 9:50am today (Saturday) and was asked to leave a messege and that I will be called back within 15 minutes if this was an emergency, and to me, it was.

Dave called back within 10 minutes and I described to him over the phone what our issues were.

I was quoted the price to come out on an emergency call and agreed to the cost.

Dave was at our house within less than 1 hour.

Before any work was done, Dave showed me all his credentials and explained in detail, but in more of layman's term of what is going to happen and confirmed the cost as agreed over the phone.

What Dave did from there was beyond exceptional. Not only did fix a few issues, he explained to me everything that was wrong with the wiring. It was like a step-by-step tutorial that brought everything to light. We've have had "electricians" in before, and never had this much information. They ("electricians") came in, fixed it and left. There were issues with our fuse box that the others should have pointed out and never did, but Dave took the time and consideration to point out these issues. For that, I'm very thankful. Dave also wore "booties" over his shoes, even though I said it was not needed. He kept them on the entire time.

Dave is a very kind gentleman that I feel truly cares about his clients. I likened him to the Mike Holmes of the electrical field. Do it right the first time, and that he did. He represented Captain Electric with flying colours, and this is why I'm writing this review.

I can't express enough of how happy and relived I am that I called Captain Electric and being able to meet and talk with Dave.

I recommend calling this company for any electrical work, and I will be calling on them again to replace a fuse panel to a breaker box.

Thank you Dave! You're a great person and electrician.

And thank you Captain Electric for keeping very high standards and having great staff.

Approximate cost of services:
$590.99
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Company Response

Keith, thank you for the positive review. We believe that it is our responsibility and our duty to inform homeowners of any safety issues with their electrical system. This involves first taking the time to fully assess what the hazards are, and then taking the time to explain things thoroughly and provide any options that might be available. This way the homeowner can make an informed decision to proceed with any repairs. In regards to the reference to Mike Holmes, we see electrical disasters everyday, just like Mike does; and yes, we want to make things right (always do the right thing). Thank you again, and we look forward to being of service in the future.

Samantha in Pickering
Samantha in Pickering
1 review Pickering, ON
10/10

Partial Main Service Replacement and aluminum wiring rejuvenation

From the first phone call, I could tell I would be happy with this company - and I was right! After unsuccessfully trying to get another electrician to do a report for my insurance company, Bob at Captain Electric arranged to have his team do everything I needed - in a timely manner. Because I was under time constraints, the report I needed was completed within an hour of the electrician's visit and submitted to the insurance company. The required work was done at my convenience. His whole team (from the initial assessment to the final cleanup) were professional, courteous, thorough and a pleasure to have in my home. They showed up exactly when they said they were going to and were finished a large job in one day. I will definitely use Captain Electric in the future and tell everyone I know about them.

Approximate cost of services:
$6,000.00
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Company Response

Thank you Samantha. It was a pleasure to work for you and to make your home safer for your family. We find that Insurance companies are becoming more serious about electrical systems in their client's homes. We are always happy to assist in corresponding with Insurance companies and doing our part in helping homeowners obtain or maintain their insurance policy intact, and make their home safe from electrical hazards. Please accept my apology for such a late reply and thank you again for posting this positive review.

M and M in Toronto
M and M in Toronto
2 reviews Toronto, ON
10/10

replace outlets

Had a problem with one of our old outlets, was creating a spark and beginning to burn when other appliances were turned on, on the same circuit.
Captain electric came and replaced the old faulty outlet and checked additional ones. Replaced four of the old outlets to be on the safe side, now have a little peace of mind.
Extremely polite and conscientious.

Approximate cost of services:
$450.00
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Company Response

Thank you for the positive review. We were glad to help. Replacing old and worn receptacles at the first sign of failure is always a good idea. I am pleased to hear that you found our electrician polite and conscientious. Thank you again, and we look forward to being of service in the future should the need arise.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Home Automation, Lighting, and Electrical Vehicle Charging
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV 240V Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV Level 3 Rapid Charging Stations
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
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