Captain Electric

Electricians
1885 Clements Road Unit #267 Pickering ON L1W 3V4
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Captain Electric
Star Score
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97%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 13 timesBest of the Best '22 Best of Award '22winner 13 times

Reviews for Captain Electric

Average customer rating:
9.8 10 (354 reviews)

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Allaboutservice in Pickering
Allaboutservice in Pickering
7 reviews Pickering, ON
10/10

Master Bathroom potlights and rewiring

Had Ryan and partner out to re-route electrical from existing bathroom lighting and create new potlights + security light at the side of the house.

Ryan is friendly, clean, efficient and helpful. Would highly recommend.

By no means is Captain Electric cheap, in fact, they are quite expensive compared to other peers. BUT, you get what you pay for. They are expensive for a reason - they do a fantastic job and they always do it RIGHT. As a homeowner, you will have peace of mind knowing this job is done by the best.

Approximate cost of services:
$1,700.00
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Company Response

2022 marks our 30th year in the Electrical business. Our company history is found on our website, and we appreciate your comments that line up with our company values. Thank you "ALLABOUTSERVICE IN PICKERING " we appreciate you as a client and the time you spent leaving a review.

Marc in Pickering
Marc in Pickering
2 reviews Pickering, ON
10/10

Running new lines for hot tob and swimming pool

Needed new lines run, both 120v and 240v for around 100A service to support a pool and hot tub with trenches. Wow! what a great job. everything looks so good. communication and service was a+. The job was completed in single day. quality and workmanship was best in class.

Approximate cost of services:
$6,500.00
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Company Response

Thank you Marc.

It has been a huge challenge to keep up with the high demand for our services lately. Our team always works hard, both in the office and the field, and we try to communicate what is happening every step of the way.
We appreciate the review, and look forward to being of service to you, when you need us again.

Private User
Private User
Private User reviews Whitby, ON
8/10

Assorted Electrical repairs and Bathroom Fan Replacement

Jackson from Captain Electric did a great job! He quickly diagnosed the problems and resolved them all in a straightforward manner.

Approximate cost of services:
$900.00
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Company Response

Thank you for the review. Jackson is a top notch troubleshooter, and we are happy to have him on our team. It was a pleasure to be of service. :)

James in Toronto
James in Toronto
1 review Pickering, ON
10/10

Replacement of doorbell chime, transformer and install Ring Video Doorbell

We have used Captain Electric for a number of small and large projects in the past and have always been happy with the service provided and professionalism of their staff. Would definitely recommend them.

Approximate cost of services:
$550.00
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Company Response

We appreciate the review James, and look forward to helping you again should you need us. We feel we owe our success to our great customers , and the great people working here at Captain Electric !

Dave in Mississauga
Dave in Mississauga
0 reviews Mississauga, ON
10/10

Great Work

Kevin and his crew were on time, polite and very professional. We upgraded to 200 amp service, had some fixtures replaced and had a line put in for our upcoming heat/cooling pump system. It was done very efficiently by a 6 man crew of clean cut well organized electricians. It was our second time using Captain Electric and we would use them again and recommend you to use them too!

Approximate cost of services:
$5,000.00
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Company Response

Thank you Dave for your continued trust in Captain Electric. When we can, - we like to assign a lot of Electricians to a job to get it done as quickly as possible, to lessen the disruption to your life. Enjoy your new upgrades, and we will see you next time !

Cindy M. in Maple
Cindy M. in Maple
3 reviews Whitby, ON
10/10

Excellent work

Captain Electric arrived on time and did an excellent job installing pot lights, ceiling light and a surge protector. I'm very happy with their work and I would recommend them and call on them again. Thank you.

Approximate cost of services:
$2,650.00
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Company Response

LED lighting is very popular and a great way to enhance your living space. Using LED lighting is a good way to save on your Electricity bill too !. Thank you Cindy for your review, and we look forward to helping you again when you need us.

MJV in Whitby
MJV in Whitby
2 reviews Whitby, ON
10/10

Installed ceiling fan and smart witches

This is our second time hiring Captain Electric, I was impressed that 2 years later the same electrician came to our home. Installed a upgraded ceiling box designed for fans and of course the fan. They had the required pieces on the truck and the installations was performed without any issue. Will hire them again and would also recommend them.

Approximate cost of services:
$600.00
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Company Response

We strive to complete small jobs on the spot if possible. We actually track this number, and have been able to achieve almost 92% completion rate of small jobs at the first visit. This saves you time, and not having to book a second visit. Thank you MJV for sharing this information on this forum and posting your comments.

Do Couto's in Richmond Hill
Do Couto's in Richmond Hill
1 review Pickering, ON
10/10

Bathroom ceiling fixture

I have used this company 3x's now for various projects around my home. They are upfront with pricing, do a fast job, always cleaning up after themselves and do excellent work. I would highly recommend them.

Approximate cost of services:
$218.00
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Company Response

Thank you Do Couto Family ! We appreciate your loyalty and also appreciate the time you took to write a review. We are standing by for any time you need us.

Jennifer in Ajax
Jennifer in Ajax
8 reviews Ajax, ON
10/10

Big project

I have hired Captain Electric for 2 separate jobs. The first one was just to replace an electric panel a year ago. It was an emergency job, and they were very kind to help me with same day service.

This review is for my second time hiring them. This project was for the following: upgrading to a 200amp electrical panel, installing 4 pot lights at the front of the house, installing a metered collar transfer device (allows you to plug a generator in to power the house), wiring a brand new detached garage including an EV charger, pot lights outside, LED lights inside and 8 outlets, upgrading a washroom receptacle to be GFCI, replacing a couple of receptacles in the house. Upgrading an outdoor receptacle to be GFCI.

Diane was my main contact in the office, she is really easy to work with and helpful for scheduling.

What I really like about this company is they have enough staff to send 4-5 electricians over and be finished in less than a day, instead of one person coming everyday for a week. I had a lot of projects so mine took 2 days over 1-2 months.

I also really like how they talk to you about where you want potlights or receptacles, etc placed and explain some advantages or disadvantages of placement that you may not be aware of. The crew never rushes you.

The crew is very professional and they really know what they are doing. I ask a lot of questions and all of the electricians really take the time to explain things to you, which as a consumer I really appreciate. I also strongly believe that when you don't know a lot about a subject and someone is able to explain it to so you totally understand it that means they have a full understanding of the subject. This is exactly what happened. Zac (who was the electrician in charge of my project) really taught me A LOT about electricity.

For my second appointment, I actually had to cancel the original date and rebook it (because my trusses were delayed for my garage due to covid-and you can't wire a garage and make it live with no roof on it). Diane was really good to move things around on their end and rebook me for the following week. (I also kept her updated with what was going on at my house and advised her that this may happen well before).

Now for the unpleasant part. This company is expensive, like really expensive. If you are looking for the cheapest electrician, don't bother getting a quote from them. However, I firmly believe you pay cheap and you pay twice. You get a crew that shows up when they say they will, with neat and clean uniforms and id badges. They leave no trace that they were even there. Every job was done perfectly. Most importantly, they are all licensed electricians, and Zac produced proof of his license without me asking for it. Also, they have an excellent warranty so you are buying piece of mind. Another thing that was really nice was that Zac 'threw in' 2 little bonus pieces of work for me that came up the day of service, that would have cost me about $300-400 more. It was very kind of him to do this. In reality, it was probably $20 of parts and 15 min of labor, but that's not the point...as a customer it made me feel very good that he would do that especially when I had already agreed to pay for it...he surprised me with that when we were going over my final bill. I was very happy to save that money. It really shows their high level of customer service. Again, you get what you pay for.

I am very happy with all the projects Captain Electric completed, and will definitely use them again in the future. A big thank you to Diane, Kiera, Elise and all the ladies in the office. As well as Zac, Kevin, Bronson and Jackson (My apologies I know I have forgotten one electrician but I can't remember his name).

You can see photos for my garage and house outdoor lighting.

Approximate cost of services:
$15,000.00
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Company Response

Thank you Jennifer for your detailed posting. We do agree with all you have said, and we very much appreciate your loyalty. Thank you for spending the time to tell others about your experience.

Private User
Private User
Private User reviews Whitby, ON
10/10

Switch and outlet installation and repair

Zac Kerr arrived on time, was pleasant, knowledgeable, conscientious and thorough.

His professionalism was evident throughout our interaction and only improved the experience.

He was an exemplary representative for Captain Electric and further cemented my view of their capabilities and value.

I have used them in the past and will definitely use them in the future.

Approximate cost of services:
$1,300.00
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Company Response

It is hard to find really great people like Zac. We are so happy to have him on our team. Thanks so much Private User for the review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Home Automation, Lighting, and Electrical Vehicle Charging
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV 240V Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV Level 3 Rapid Charging Stations
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.