Captain Electric

Basement Renovation
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97%

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Reviews for Captain Electric

Average customer rating:
9.8 10 (266 reviews)

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Ross in Toronto
Ross in Toronto
1 review Pickering, ON
10/10

2nd Floor Laundry and additional outlets

Needed work done quickly - From initial phone call to work complete - two business days. Couldn't have hoped for better. Site left in clean shape.
Second time using Captain Electric - Exceptional business integrity from all members of the team (apprentices included).

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Company Response

Thank you Ross. It was our pleasure to be of service. Thank you for mentioning the initial phone call. Our Client Care Representatives (we call them our CCR's) are there to help, and schedule service calls for the team. We do our best to schedule and complete work in a timely fashion. Clean-up is super important too, after a job is completed there should be no evidence left behind that we were ever there. We appreciate your review, and hope to see you again, when you need us. ... bw

Jan Haskings-winner from Toronto
Jan Haskings-winner from Toronto
2 reviews Toronto, ON
10/10

Good service, friendly staff

Every time I call, I get a quick response, timely service with the agreed upon price, all by friendly people. They work around my schedule, and the final product is amazing!! I highly recommend them (and have reused them myself for different projects).

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Company Response

Thank you Jan, as always it is a pleasure working with you. Your new LED lighting in the recreation room makes the room nice and bright now. We look forward to seeing you again when you need us. ... bw

Marilyn from Newcastle
Marilyn from Newcastle
2 reviews Newcastle, ON
10/10

Installed dining room light fixture, 2 dedicated circuits and receptacles and main panel surge protection.

Electrician Ryan and Apprentice Nathan installed my dining room light fixture. Later, I had Electrician Kevin and Apprentice Nathan return to install 2 dedicated circuits and receptacles and a Main Panel Surge Protector. I was very pleased with the professional approach taken on both jobs. They called before arrival, came on time, put booties over their shoes and covered my areas with blankets before starting their work. Their work was excellent, they cleaned up everything before they left, and beyond their work, they were very nice, friendly guys. Diane, who handles the scheduling was also very knowledgeable and pleasant to deal with. I would definitely use them again.

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Company Response

Thanks Marilyn, we appreciate your comments. Your home is your castle (so the saying goes), and we respect that. Protecting floors is very important when we work in a client's home. I'm happy to hear that you also found our people friendly and pleasant to deal with, we do our best. We hope to see you agin, next time you need us. ... bw

GMB in Toronto
GMB in Toronto
1 review Toronto, ON
10/10

EV installation - without a hitch!

The Captain Electric crew came to my home for a consultation, and after performed the installation of a level 2 EV charging unit. I found the team (both the booking team on the phone and the electricians who came to my house) to be:
- courteous
- clear
- professional
- extremely pleasant

I was very happy with their work. The ESA performed their inspection a couple of days after installation, and told me that 'everything is perfect.'

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Company Response

Thank you for your review GMB. A Level 2 EV Charging Unit is the best way to charge an Electric Vehicle. Charging at the higher voltage of 240 Volts is much faster than plugging into 120 Volt. We appreciate your comments on our team being courteous, clear and professional. We look forward to working with you again when you need us. ... bw

Kat T
Kat T
22 reviews Markham, ON
8/10

Light fixture installation

Had Captian Electric install two light fixtures. They were quick and properly installed the units but they're a little expensive. After seeing how it's done, we can lightly install ourselves next time.

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Company Response

Thank you Kat. You are correct - some basic Light fixtures are something that a homeowner can install themselves. The Ontario Electrical Safety Code allows homeowners to install 2 things in their home without acquiring an ESA permit - Light fixtures and Switches only, as these are deemed very low risk by the ESA (The Electrical Safety Authority of Ontario). Some people choose to install these themselves, and others choose to have professionals install them. I would agree with you that you could likely install a basic light fixture yourself. We hope you would consider calling us back if you have something more difficult and beyond your scope of ability to install. Thank you for choosing Captain Electric. ...bw

JohnP in Toronto
JohnP in Toronto
1 review Toronto, ON
10/10

Basement Bathroom Fan Install

Dave was professional throughout. He talked me through the estimate, explained everything well and provided options at different price points. Scheduling the job was very fast - less than a week! Staff on the phone were very pleasant and good to deal with. The install was not easy due to basement location, ducts etc - very happy with results. Dave and Dan did great work and left no mess - very clean. We would highly recommend.

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Company Response

John, Thank you for your review here on Homestars. It is good to have choice - so whenever there are options, we will present them to our clients. We are glad that you are happy with your new exhaust fan. Thanks for commenting on "no mess." When we are finished a project, there should be no evidence that anyone was there, except for the new installation. We look forward to seeing you again in the future. ...bw

Adam
Adam
2 reviews Whitby, ON
10/10

Electrical Panel Wiring and AC Line Protection

Recently had some wiring that came into the garage from the basement for the AC power shield with protective conduit and terminated in a junction box upon entry to garage. Tech was knowledgeable and very professional. Very satisfied with the service and would recommend to others.

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Company Response

Thanks Adam, we were happy to provide service for you and make the wiring to your Air Conditioner meet code requirements. Thank you for choosing Captain Electric. We look forward to seeing you again whenever you need us. ...bw

Robert in Brampton
Robert in Brampton
1 review Brampton, ON
10/10

Generator Service

After having our regular service performed on our generator it was pointed that certain items were missing/lacking.We gave the company permission to carry out these additions which were done quickly and efficiently. We are very pleased with the service we received as well as the communications with the office staff while the work was being taken care of. Overall we are very happy to have become part of this company's service plan.

Robert & Eleanor

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Company Response

Thank you Robert, for your review here on Homestars. Scheduled maintenance of a standby generator is very important at least once per year. This is in addition to the weekly exercise program that should always be programmed to run the generator automatically. Sadly we often find that generators installed by some contractors have not been installed properly. Cold weather kits (Canada does get cold in the winter) have not been installed, the exercise program has not been set up, and generators have not been properly registered. We are happy to have you on our service plan. We will see you again soon. ...bw

Wayne from Scarborough
Wayne from Scarborough
8 reviews Toronto, ON
10/10

ALUMINUM WIRING REJUVENATION

We very highly recommend Captain Electric. We have aluminum wiring that is 40 plus years old that had some problems. Captain Electric did a complete wiring rejuvenation replacing/rewiring approximately 100 items including fixtures, switches, receptacles/outlets, GFCIs, etc. A crew of 5 arrived precisely at the scheduled time and worked diligently and completed the job in one day. All the old fixtures, switches, outlets and packaging were removed so that there was no mess at all. The entire crew are very knowledgeable, professional and courteous. Our electric system is now in great shape which was confirmed by the inspector who came to evaluate the work completed. All aspects of the job were first-rate, including the office staff who arranged the quote/work appointments and made confirmation calls. This is a terrific company and we will absolutely use them for all future electrical needs.

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Company Response

Thank you Wayne. It was our pleasure working with you and we appreciate your comments here on Homestars. By replacing the old devices (switches and receptacles) in your home, and remaking all connections at light fixtures and junction boxes, your wiring now meets current standards for Aluminum Wiring. Adding Ground-Fault Protection (GFCI's) where required, also brings a new level of safety from electric shock. Thank you Wayne, and we look forward to being of service next time you need us there. ...bw

N. Raynor from Toronto
N. Raynor from Toronto
2 reviews Pickering, ON
10/10

Fix Bathroom fan, replace 2 lights, add electrical box and upgrade electrical panel

The exhaust fan in my son's washroom stopped working. I assumed it was the fan itself, however, Zac from Captain Electric determined that there was a problem with the switch which was related to the circuit. He carefully diagnosed the problem and restored power to the bathroom fan. He also installed new light fixtures in two bathrooms. Zac did a thorough inspection of the electrical outlets and informed me of two problem areas; the microwave needed to have a box for the receptacle over the stove, and the 20 year-old circuit panel (fuse box) indicated electrical damage. This was surely a safety concern so I got a quote from Zac to upgrade the panel. Today was Zac's second visit. He and Nathan worked as a team to replace the damaged electrical panel. The box for the microwave receptacle was also replaced. Zac gave all quotes, installation information and timeframes ahead of time so I knew exactly what it would cost and what to expect to complete the job. From the moment Zac greeted me at the door on the first visit, to the job completion today, I knew that I was dealing with courteous, professional, intelligent and skilled electrician! I was also impressed with the administrative staff for keeping me informed of scheduled appointments etc. I highly recommend Captain Electric and Zac for resolving the electrical issues in the house. Thank you!

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Company Response

Thank you for posting here on Homestars. Safety is our business and when we find something that is of concern, due diligence is that we inform the client of that problem or potential safety issue. You can now enjoy peace of mind, knowing that these safety concerns were taken care of. I am pleased to hear that you are happy with our company administration staff and that Zac and Nathan looked after you well. We will see you next time. ...bw

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Basement Renovation, Electricians, Home Automation, and Lighting
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV 240V Charging Stations -
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.