Captain Electric

Basement Renovation
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Reviews for Captain Electric

Average customer rating:
9.8 10 (271 reviews)

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Shalini in Pickering, Ontario
Shalini in Pickering, Ontario
8 reviews Pickering, ON
10/10

Home EV charging station plus 200 A service upgrade

Zac gave me a detailed estimate. ON day of installation Zac / Dan / KW + 3 techs did a fantastic job. They upgraded my home service from 100 A to 200 A, and installed a beautiful Canadian charging station in my garage for my awesome 100% electric Chevy Bolt which has 400 km range/ full charge. They also repaired a light switch for free. Prompt and professional. Thank you, gentlemen!

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Company Response

Thank you Shalini. It was a pleasure working with you in providing a solution for your new Electric Chevy BOLT. Very cool car !
You now have plenty of power available for future installations, and your system now meets the new 2018 building code standard , that requires a 200 amp Service for a home in Ontario. Enjoy your new car !

02fentym in Toronto
02fentym in Toronto
2 reviews Toronto, ON
10/10

Bathroom Fan Vent Repair

Zac and Nate repaired my main bathroom's ceiling fan vent in the attic. The vent had been improperly installed and was not connected to the roof properly. They were extremely professional, knowledgeable and friendly and got the job done within an hour. I highly recommend this company, especially Zac and Nate. Thanks guys!

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Company Response

We appreciate that you took the time to comment today. A properly functioning exhaust fan is so important, especially when showering.
Zac and Nate install a ton of these, in houses that were never built with an exhaust fan. We were happy to fix your venting for you, and look forward to helping you with your next repair. Thanks for the review.

Hobs
Hobs
1 review Bowmanville, ON
10/10

200 Amp Service & Misc Wiring

Was able to get them out for a quote in under 48 hours. They stuck to that quote on the install day and arranged everything. Their team was very professional and were never slacking off or padding the bill. 3 crews arrived initially and they walked me through all of the work that they did when they left.

Highly recommended. You may get cheaper elsewhere, but with electrical, you really do get what you pay for!

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Company Response

We strive to respond as quickly as possible, but - sometimes this can be a challenge in the busy summer months.
Once we provide a quote , we stick to that investment so that there are no surprises for you.
Thank you for trusting your installation to us, and enjoy your new Electrical Service and Panel.

Carly1236 in Pickering
Carly1236 in Pickering
3 reviews Pickering, ON
10/10

Potlights, Arc Fault Protection and various electric cleanup

We absolutely loved our experience with Captain Electric and refer everyone to them! We have an older home with aluminum wiring and were concerned about the safety. Ryan came to our home to discuss our options and never tried to push anything on us that we didn’t need. He’s incredibly knowledgeable, friendly and patient with all our questions. The crew that came to do the work were just as great. Super friendly guys who were obviously took great pride in their work. They were meticulously clean and took the time to answer our questions. They weren’t our cheapest quote but the pricing was very fair and worth every penny. We reccomend them to everyone without hesitation and we’ll use them for all future electric needs.

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Company Response

Thank you Carly. Your home is your castle, and you want it safe and secure when it comes to the Electrical.
Aluminum wiring needs to be treated correctly, with the correct components and materials.
Thanks again for reviewing your service experience.

Josh in Toronto
Josh in Toronto
3 reviews Markham, ON
10/10

Electrical Rejuvenation

I contacted captain electric initially to conduct a general assessment of my house's electrical systems. After the assessment, they recommended a number of renovations to the electrical system. Even though it was a major effort, captain electric technicians were extremely efficient in their work and was able to complete everything within a day's time. Throughout the entire process, captain electric was easy to contact, patiently explained all the details, always on time to their appointments, kept to the original quote and overall very professional to work with.

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Company Response

Thanks Josh, - Keeping your Electric system up to date is very important for your safety.
We were happy to be of service, and appreciate you taking the time to provide a review.

mbernardo123 in Oshawa
mbernardo123 in Oshawa
2 reviews Ajax, ON
10/10

Level 2 EVSE Charger

We had a level 2 charger installed in our garage. We are very pleased with the estimation and installation process. Our phone calls to head office were usually answered by the same person and was handled in a polite and professional manner. The pros did an awesome job wiring and installing the charger. They were very knowledgeable and willing to answer my questions. They were also courteous and cleaned up after themselves really well. The charger has been charging our EV as expected ever since. We highly recommend Captain Electric.

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Company Response

We were happy to be of service. We know that you will be enjoying your Electric Car for years, and the low cost commuting is the added bonus.
Thank you for the review.

Gord-o
Gord-o
4 reviews Toronto, ON
10/10

Complete Professionals

This team brings talent, wisdom, and wonderful service. They helped bring our old home up to code, pointing out several safety issues along the way that others missed. We would not put our house and our well-being in any other hands. Thank you!

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Company Response

We strive to be alert to any situations that might put you or your family at risk.
Part of our service call is to check that your home is meeting the safety standards that are required by code.
Thank you Gord-o for the kind review.

Chris
Chris
3 reviews Oshawa, ON
10/10

installed outlet for fridge

This is our 2nd time with Captain Electric. Dan is very professional. He explained our options and Installed an outlet for our new fridge. I am very satisfied with his work. He was very efficient and had the job completed before I expected it to be. My two dogs liked that he gave them some attention so they knew he wasn't a threat to us. Thanks for your service Dan.

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Company Response

Thanks Chris. We appreciate your continued confidence in Dan and Captain Electric.
See you next time.

Critchie in ??????????
Critchie in ??????????
1 review Bowmanville, ON
10/10

New build electrical clean up

Had a bunch of relocation, installation and corrections to be completed in a timely manner. Right from my initial conversation with Diane, I knew I was speaking with professional people. The electrician Zach showed up on time, explained everything and gave suggestions. Even wore booties over shoes! Dan, Nathan, Ryan and another (forgot name-sorry) , showed up to assist Zach and completed my long list in a few hours! All were totally professional and courteous. Even cleaned up after themselves! I would highly recommend this company to anyone. Great experience!!!

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Company Response

Thank you Critchie in ????, for the review. We are thankful we have good people in the office looking after our clients properly when they call in.
Diane has been with us for over 7 years now, and she is a very competent and professional team member.
We look forward to being of service again in the future.

steve in Oshawa
steve in Oshawa
2 reviews Toronto, ON
1/10

Not a good experience Quote was Ourageous!

100A Fuse to circuit breaker upgrade and Kitchen brought up to code and certified. I had 5 quotes. Captain Electric charged $100.00 for the quote. That's right I guess I am a sucker. It was early in the process but all other firms laughed at being charged and their quote was well over $1500.00 less. I got a jar opener and colour folder for my money. I heard Captain Electric prefers the big money clients. There are many more competitively priced and equally qualified professional Electricians to chose from at HomeStars.

Steve
Oshawa

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Company Response

Thank you for your candid review Steve, although I have to say that we are a bit surprised at your post.

*** Our notes indicate that our electrician Kevin was on site on January 9th, and was there for over 1.5 hours with you, answering your questions and explaining every aspect of the work involved and working out a plan of how to best approach your renovation. He also provided you with multiple options. You indicated to our electrician that you were happy that we stand behind our work and written guarantees.

*** Many of our clients know and appreciate that our Electricians are a valuable resource of knowledge, expertise and skill, and are able to provide important information at the planning stages, early in the process. Like most professionals, we do therefore have a fee to attend site for consultation services. The fee that you paid to have a certified professional provide the services that we did, is more than fair. This was explained, and agreed upon by you at the initial contact with our office.

*** 2018 is our 26th year in business. Our company history is explained on our website. After decades of service in our community, we have found that our customers prefer On-Time Service, Written Guarantees, and Upfront Pricing. They also appreciate that all our people are employees (never sub-contractors), and that the people we send to their home or business are Certified, Uniformed, Background Checked, Clean, Drug-Free, and Professional Electricians. The Safety, Comfort, and Security of our clients is our concern.

*** As for a lower price on the work, one can always find a lower price. We would however question whether the scope of work was identical to what we quoted, and to the same specification. Are we truly comparing apples to apples?

*** I wanted to address the statement where you said “Captain Electric prefers the big money clients.” This is very untrue. We have a reputation of helping our clients with even very small problems, and also of solving very difficult problems that other electricians will not touch. We serve our clients first, without discrimination.

*** We are happy to live in a Country where varying views can be expressed freely and openly without reprisals, and where we all have a choice. Thank you for your perspective and review of our services. We wish you all the best. bw

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Basement Renovation, Electricians, Home Automation, and Lighting
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV 240V Charging Stations -
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.