I've had this company clean my chimney once and was satisfied with the service. however, when I contacted them to inquire about chimney sealing I received an initial response but nothing further when I requested to book the job. I am finding it increasingly frustrating to deal with companies lately; constantly not recieving responses and customer service almost doesn't exist. hoping reviews will start helping other people such as myself find a company that will take the time to respond.
We did not realized you had wrote this. We retired almost 3 years ago now. You may of called someone else? As we do not have a truck or business phone anymore as we decided it was time to fish and enjoy life now. Thank you!
As a follow up to my previous post in July, I wanted to thank Jen at Townshend Chimney for the high integrity and work ethic she displayed. Three months after our chimney work was done, a situation arose that I had to call upon Jen. She responded immediately. On the job and after the job is so important. I would definitely use and refer Townshend Chimney to everyone.
I phoned Townshend on Sunday afternoon and asked how soon they install a liner in my chimney for my new water heater. Bill and his crew showed up around 10 am Monday morning and did the job in about 30 min. I was very impressed with their timely and professional work. I would highly recommend Townshend to anybody needing chimney work. Thanks again Bill and crew.
Very pleased with the whole process. Work was quoted, discussed and commenced in a very timely fashion. They went out of their way to ensure the chimney was a close to original as possible. Site was cleaned up daily and updates were given throughout the project. I would recommend this company to any person looking for this level of service.
Called Jen at Townshend Chimney- she gave us a fair cost for the job. They were busy and weather wasn't great, but she constantly kept me informed when they could start.
After job was completed they showed us photos of the finished chimney, they also cleaned up well.
No need to look for other companies- I would strongly recommend them! 100% reliable.
I'm very please with the service from Townsend chimney. They showed excellent customer service : know what they are doing, don't create a mess after they finish their work, and the new chimney looks beautiful. They answer all my questions with a smile. This is the first time i do business with them but i won't mind recommend this company with the others.
Thank you! We try hard
We were very happy with Townshend Chimney. Jen was very prompt with responding & keeping us informed on when the job would be started, and pointing out various aspects of what was required. Everyone working on the job were very friendly.
Our quote was very competitive & best of all was the excellent quality of work and timely fashion the job was completed. Clean up was also excellent.
We are very happy with the finished results and we highly recommend Townshend Chimney.
Thank you for the kind words!