The owner of Burlington Movers came to our townhouse to give us a price to move. He looked at everything we had, inside and out, and gave us a price - GUARANTEED THAT IF THEY DIDN'T SHOW UP ON TIME, OUR MOVE WOULD BE FREE. They were about 45 minutes late, couldn't start because they didn't bring a truck big enough. When the owner came to see why, he said that I didn't show him everything that was moving so it wasn't their fault. When I mentioned to the owner about their guarantee, they loaded up the trucks with all our furniture and then they refused to unload it until we paid him in CASH up front! This was quite a few years ago but I've been waiting for a forum to tell this story so people will be aware!