In October 2009, I had Home Depot's Installation Services install a new flat roof on our home and a new skylight. (This review is about the flat roof portion that they did. The sloped roof portion was under a separate contract and cost an additional $4707.27.) The Home Depot quote was about $2000 more than the next contractor, but we believed in the brand and the warranty at the time.
We started having problems last year and we thought it was due to an ice storm in the spring. So we called up an eave company and had all our eaves replaced. We had to disconnect our gutters from the sewer line, so we thought it would solve two problems.
However, it now turns out that the problem is the terrible job Home Depot did. We are now having to rip out the entire flat roof job and start from scratch at a cost of $6,446.25! The Home Depot installation comes with a warranty of 5 years, but we are in our 6th year. A roof should last at least 20 years! I am posting this review as a warning to anyone thinking Home Depot is worth considering.
I have attached photos of the membrane which has separated all around the edges of the roof. As well, you can see how bad the skylight was installed. We don't have a ladder to access our roof, so I was never able to check on it myself. I had to rely on trusting Home Depot. I would demand my money back if I could.