This company charged me over $16,200 for a deposit before we even had a contract or agreement signed and they are refusing to pay me back. They told me their cabins were up to code in BC. I wanted to talk to the building inspector before I signed the contract and I called the building inspector in my area the next business day and I was told that the cabins were not up to code in my district and I would need to put a significant more amount of money into the cabin for the permits to be approved as the district was implementing the BC Step Codes into all new builds. I told this to Knotty Pines the morning of the next business day of them charging me a deposit. They would not refund my money even though we hadn't even signed the contract yet. I gave them one week of emailing them every day about a refund and they would not even acknowledge my request. Communication seemed to have pretty much disappeared from when I asked for a refund. I was told the GM would call me on Wednesday to talk, (I took the day off work to be at home as I work out of service) and he didn't call. I gave them lots of time and opportunity to do the right thing, unfortunately they choose not to. I had to file a chargeback through the bank and next I will take them to court if I have to just to get my money back. What a waste of time and a headache this company has been. Buyer Beware.
- Approximate cost of services:
- $16,200.00