Most people say that building a house is stressful. When we decided to go with Santos, it was a pleasant experience from start to finish. It was not stressful at all! They were so flexible with us. We were making changes up to the last month before moving in. They didn't charge us for every change like other custom builders. Almost all of the trades did a good job. We didn't really value the work done by the plumber or painter. Having said that, we would definately go back to Santos.