Kimberley Homes

Builders
1040 Parsons Road Edmonton AB T6X 0J4
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Kimberley Homes
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80%

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Reviews by rating (past 12 months)

Reviews for Kimberley Homes

Average customer rating:
8 10 (46 reviews)

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JD
JD
0 reviews Sherwood Park, AB
10/10

Salisbury Way Row Home

Purchased a Row Home from Kimberley Homes recently in Sherwood Park. Fantastic employees to work with all the way from original viewing through the final walk through. Very high quality build with attention to detail and highest levels of customer service. Very highly recommended!

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Jayne153
Jayne153
0 reviews Edmonton, AB
10/10

New Home Purchase

My husband and I purchased a new townhome and are extremely happy with the quality of the finishing. Our sales person, Val, was amazing, friendly, knowledgeable and answered all the questions and concerns we had prior to occupancy.

0 of 1 people found this review helpful.
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G&M
G&M
0 reviews Sherwood Park, AB
10/10

Truly Second to None Custom Home Build

Our experience working with Kimberley Homes for the construction of our new custom home could not have been more positive. Our project was complex as we were in the category of ‘build where you want’ which presented unique challenges. From our very first encounters with Kimberley’s sales and home design experts, Amanda and Desiree, we knew we were in excellent hands. The design process was incredibly enjoyable, relaxed, and completely customer-focused with the goal of making sure the customer was completely satisfied before moving forward. During the construction phase, we could not have asked for a more knowledgeable and experienced construction superintendent than Ian. The construction site was kept clean, organized, with safety first and foremost. Despite the few bumps that accompany any large construction project, our experience was that any concerns we had were always listened to and addressed quickly and fairly by Ian and Kim. Now in our new home, we are beyond pleased with the quality of the construction and finishes and the overall attention to detail paid by Kimberley Homes. If we were to build again, we would choose Kimberley Homes without a moment’s hesitation!

0 of 1 people found this review helpful.
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Company Response

Thank-you so much for sharing your experience. We are so excited for you to create happy memories in your new home!

Tim
Tim
1 review Edmonton, AB
0/10

Doesn't stand behind their product

The sidewalk up to the garage was built incorrectly and they continue to refuse to fix it. It heaves against the garage warping the siding and destroying the parging all because they installed the concrete without the best practice use of Buffalo board. I would expect the company to own their mistake unfortunately they strongly deny. I would expect kimberly to stand behind the product they make but they clearly don't care if they have done it wrong. I am truely disapointed with the service they provide. Try using a more reputable builder because clearly kimberly is checked out.

Update:

I feel it is important to set some facts straight. Kimberly is well aware the Alberta new home warrenty program has no bearing in this issue as it is a detached garage and is therefore not covered. It is also important to note the offer to fix the parging and metal flashing at the bottom of the garage door is a temporary solution as in the winter the concrete will swell and destroy the parging and flashing again as it did the year before. I think it is a large stretch of the imagination to claim that you stand behind the craftsmanship of your product if when you make a mistake your solution is to only offer a temporary cosmetic solution. The real truth is you are deffering the real problem off the the homeowner down the road and this is likely what any prospective buying can expect. Kimberly's customer service stops after you have signed on the dotted line. If that's what kimberly stands for im not buying and you shouldn't too.

1 of 1 people found this review helpful.
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Company Response

Hi Tim, Thank you for voicing your concerns. We value our customers and care about your concerns. We follow the Alberta New Home Warranty Program standards and while grading items are not items covered under warranty, we have added additional drainage, raised the man door, and replaced the cracked parging and flash below the door. You are able to have this reassessed by Alberta New Home Warranty should you choose to do so, so that proper steps are taken.

Greg Robinson
Greg Robinson
0 reviews Sherwood Park, AB
10/10

New Home Purchase

We moved into our brand new Kimberley Home in July 2019 and are so happy with it! Kathy and Kimberly in the Sales Office were so patient, accommodating and just fun to work with throughout the process. We had just experienced a complete nightmare with another builder and were scared to buy a new home again. Our Kimberley Homes experience made us believe again that you can be happy with a new home. Thank you!

0 of 1 people found this review helpful.
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Marilee
Marilee
1 review Sherwood Park, AB
10/10

Amazing Homebuilder dedicated to Customer Service and Quality of Build

I wandered into a Kimberley Homes Show Home about 2 years ago, and was totally blown away by the quality. I had a home built 2 years prior, and immediately noticed the Kimberley's standards are in line with mine. I put my home up for sale, and as soon as I had an offer, and knew it was sold ..... I was very fortunate that Kimberley had a spec home available in Salisbury Village Sherwood Park exactly where I wanted to be! I cannot recommend Kimberley; and their sales reps - Kimberly and Kathy enough. I have very high standards, and rarely give a perfect review.

0 of 1 people found this review helpful.
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Deb in Oliver
Deb in Oliver
1 review Kelowna, BC
10/10

Downtown Kelowna Infill New Home build

While working with Kimberley Homes we always felt that we were in excellent hands. During the entire process we had the utmost confidence that our project was being completed to Kimberley's excellent standards. At completion and on moving day, we were even more astounded at the detail and distinct quality of our Kimberley home. Perfect strangers walking down our street are always commenting on the beauty and obvious craftmanship of our Kimberley Home.

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
1/10

Lack of professionalism, hide behind their front staff.

We planned to build a house through Kimberley Homes. When we ran into issues during the build process and asked to speak with management, they refused and only let us speak with their front line staff. Considering the magnitude of our issues with the build and our many requests to ask to management, this was completely unprofessional. We felt like we were worth nothing to them, despite them taking our entire life savings to build this house. They need to understand where people are coming from and that if there are major issues during construction and the people who are paying them want to speak to management that maybe they should just go ahead and let them speak -- even if it means nothing would come from it. Totally not professional. Do not recommend.

1 of 1 people found this review helpful.
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JJ in Edmonton
JJ in Edmonton
1 review Edmonton, AB
2/10

New Home Built

Had thought this to be a reputable builder. Very disappointed with the craftsmanship and end result. We’ve had issues throughout the build and 1 year after the move - issues continue that you don’t expect in a new home. To be told that squeaky tiles in bathroom is acceptable and considered white noise? We felt we had to fight for everything with the builder. Definitely would not choose this company for our next build or recommend it.

1 of 1 people found this review helpful.
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Company Response

Hi "JJ". Thank you for letting us know about your experience. On behalf of the entire Kimberley team I would like to apologize for the inconvenience we caused you, during what can be a busy and stressful time. At Kimberley Homes we want to ensure you receive as promised, and we are always striving for exceptional home buying experiences. As our Service department and suppliers have already made many visits to your home to investigate your concerns, I have passed these comments along to them to ensure a more appropriate response. They will follow up as needed to make sure we are all on the same page regarding this complaint. Thank you again for taking time to share your concerns.

Private User
Private User
Private User reviews Sherwood Park, AB
10/10

New Home Build

We came across the online listing for the Intrigue in Salisbury Village and were immediately drawn to the modern and spacious design. Specifically, we were looking for large windows, open concept, high ceilings, and well-designed floor plan that was both practical and spacious. While browsing the Kimberley Homes website, we were thrilled to see that they were building modern homes in Sherwood Park that included everything we were looking for! After reading fantastic reviews of the company from several websites, we decided to visit the Emerald showhome in Sherwood Park to see what the company had to offer, and were blown away by the beautiful design and workmanship. Desiree provided us with so much information and helped us make the best possible decisions by understanding our needs, sharing great ideas, and collaborating with us to create a custom floor plan. In addition, her willingness to accommodate our schedules alleviated a lot of stress and minimized delays in the building process.

Overall, these experiences made us feel confident in our decision to build with Kimberley Homes.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kimberley Homes

As Edmonton's seven time Home Builder of the Year our mission - "with care and the utmost attention to detail, we provide homebuilding experiences that are second to none" is rooted in our commitment to develop relationships characterized by integrity and trust. Please visit our website, or call our dedicated ...
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