- Approximate cost of services:
- $20,000.00
Hi Tom,
I'm sorry to hear about what happened but I've asked our project manager, sales manager and office if they have any information regarding this issue and it is not on file. None of our departments are aware of this nor do we have you on file as a customer, who was your sales rep? It is quite possible you have the wrong company as there are similar named companies out there. We would like you to call our office at 416-754-8714 so we can try and help you out.
Thank You
Omega Windows
Extremely disappointed with their product and service, such a headache
Hi Eileen,
During the ordering process I was very clear on the style and design you were receiving. You asked for a picture of the door and I sent you your exact door with style, design, hinging and you approved it. The only thing I mentioned regarding the picture was that your door will be a different colour. I explained to you that we don’t hinge our doors on the sidelite because of strength and you agreed. When you placed the order I wrote up the contract specifying the hinging and there was no mention of changing any details and you signed the contract. When we installed the door I was shocked you said it was wrong because I was very clear on how it would open and you approved the picture and contract. You and your husband said you wanted a brand new door without paying any additional costs and I’m sorry that wasn’t a option so I gave you 2 chooses which I thought were more then fair. Option 1 was a new door but you pay for the installation, option 2 was a discount on current door and you picked option 2. I think this is fair considering I had on email your approval and contract.
As for the glass breaking, when you contacted me I told you I would be in the office on Monday and will get back to you. Unfortunately we had the snow storm and were closed Monday and Tuesday and re opened on Wednesday which is when I spoke with you through email. I explained to you that our warranty is for seal failures and cracks are not covered, and with extreme weather conditions that happen overnight (-25 or below) unfortunately this can occur due to the drastic temperature difference from inside your home and outside. Our warranty card clearly stats that cracks are not covered due to excessive temperature differentials over the glass surface but you don't want to except that as an answer but I'm sorry that is our warranty. I have stood behind my product 100% for the last 33 years and will always continue to do so.
New Front Door by Omega Windows. Amazing!
Thank you for the very kind words, you had a vision for your door and I'm happy I could make it come to life.
Thank You
George
Omega Windows
Thank you for your review, we appreciate all the feedback and support from our customers and most importantly we are happy you are happy!
Thank You
George
Great sales person, terrible installer/installation
Hi Terry,
At no time did our sales rep suggest you were somehow responsible. All he stated was that he wished he was contacted during or after the installation with any issues so he could have rectified them for you. If we don't know there are any issues on a job site and left in the dark then how can we be expected to solve them. As you mentioned before, the first time you dealt with us everything went great so we don't understand why you wouldn't bring this to our attention during the installation rather than waiting 3 months after the job was complete and also why you wouldn't think we would do whatever we could to help you since again the first time went great. We were completely caught off guard with this review since after the job was complete you gave the remaining balance to the installer himself. We are by no means making excuses for the installer and sincerley apologize for his actions and behaviour as he represents the company when on job sites and we do not tolerate this kind of attitude towards our customers. If it came across that our rep was sounding defensive I apologize and can assure you he didn't mean it that way, he just wishes he had the opportunity to resolve your issues. We are a small family run business and we need as much feedback from our customers as possible so we can continue improving on all aspects of our business. Again, I would like to apologize for the installers actions and by no means does that represent how we treat our customers and wish you all the best in the future.
Thank You
George
Thank you for the feedback, it's always nice to hear our team is doing a great job and keeping our customers happy.
Thank You
George
Omega Windows