Omega Windows

We had ~10 windows and a sliding patio door replaced this summer, and we were incredibly pleased with George and his team. Communication was consistently timely, as first-time window shoppers our options were clearly explained (including in relation to the Canada Greener Homes loan/grant process), and we were pleasantly surprised with the minimal dust that was left when the installation was all said and done. Shortly after the install, we noticed an issue with the sliding door, but the team at Omega quickly connected us with the manufacturer and the issue was resolved soon after. We would highly recommend George and the Omega Windows team for anyone in our area.

I recently had an experience with Omega Windows that left me quite disappointed. Firstly, their warranty, which was a significant factor in my decision to choose their products, was not honored when I encountered an issue with one of my windows. Despite providing all the necessary documentation, I was met with resistance, and it felt like they were avoiding their responsibility.

Additionally, the workmanship on the windows was subpar. I noticed several quality issues, such as poor sealing and uneven framing. It's disheartening to invest in something that doesn't meet the promised standards.

Furthermore, the customer service experience was less than satisfactory. I found their representatives to be poorly educated about their own products and policies, which only added to the frustration.

Overall, my experience with Omega Windows has left me questioning the quality of their products and their commitment to customer satisfaction. I hope they take steps to improve their warranty handling, workmanship, and customer service to better serve their clients in the future.

Bought 4 new steel doors. Installed April 2022, September 2022 the paint starts to shrink and peel from the doors. I call them address the defective products and it still has yet to be corrected, we are in September 2023. Surprising from a company that supposedly has been around for 30+ years!

I had been looking to replace our front door and after getting a few quotes I was able to receive a GREAT price from Omega doors that was $1000+ cheaper then all the other companies, they had come to my house to measure the doors provide suggestions and allowed me to pay in instalments. The day the door was to be installed they had come right on time as promised gave exceptional service throughout the day and the owner of the company even stopped by on a Saturday to check on our satisfaction I am so impressed with the experience and would highly recommend them to anyone looking to replace windows and doors they have exceeded my expectations, this is by far a great company with great employees

Omega did all of my windows, front door with storm door and patio door. From day one, this experience was perfect. Hats off to James, the salesman. He made everything straight forward and easy to deal with. Very fair pricing. The installation was smooth. Phillip and Barry are great. They were a pleasure to deal with. They were quick and professional. A+++++

We had both of our entry doors replaced by this company last year. I have sent numerous emails and calls to their salesperson James, and also contacted the company to have them rectify the issues with zero response on how the issues will be looked after. Both doors have a lot of draft coming through which is really noticeable in the winter months. One of the doors has also cracked in two places. I will make sure that they do not get any business from friends, family and neighbours after handling my concerns poorly. Do your self a favour and stay away from this company, they obviously do not stand behind their products.

George and his team at Omega were a pleasure to do business with.
Our new Patio Door is top quality, and the fit and finish and workmanship from the two installers was second to none.
We are extremely happy with the end result, and will definitely use Omega again

From the quote to installation, Omega was pleasant, knowledgeable, and so kind. It was a pleasure dealing with them and the 12 windows are beautiful. I cant believe how quiet the house is now and Im sure our utility costs will go down.

We Contacted Omega for a free in home consultation. My wife and I Met with James who was very knowledgeable and pleasant. We were provided with a very thorough estimate. We arranged to meet with James at the showroom and had the opportunity to see there factory as well. We decided to proceed with Omega windows with our project. Our windows and doors were delivered on time. We love our new black windows and doors! Steve and his crew were great and very professional. From beginning to end our project was managed with care and executed as told by James.

I would definitely recommend this company!

Two large windows leak because the installer failed to put back the aluminum capping on the top