Dear Warren:
Thank you for taking time to write this review, its much appreciated! Its great to hear your experience with us has been positive!
Saverio
Dear M. Caple:
We truly appreciate your business and are grateful for the trust you have placed in QEW. I will send Carlos and Juan your thanks for the great work they did with your windows.
I hope we have the opportunity to work with you again in the near future.
Saverio Patella
Kitchen renovation plus main floor updates.
Dear Mrs. Gray
We truly grateful to you for choosing QEW Contracting to renovate your kitchen. We are so pleased to hear about the work our tradesmen performed. I will let each and everyone of them know of your kind remarks.
I hope we have an opportunity to work together on another project in the future.
Saverio Patella
Thank you for your comments. I will let Barry know how happy you are with the work he did to your front porch.
Please do not hesitate to drop us a line if you need any further work done to your home.
Saverio Patella
Dear Sylvia and Pedro.
Thank you for your review. I will let Wes and his team know that you thank them as well. Your front porch looks great.
Have a safe and healthy summer.
Saverio
Thank you for choosing QEW Contracting. I am happy that you had the confidence in us to perform a job that you would be most happy and proud of. We look forward to having the opportunity to work with you again in the future.
All the best and please stay safe.
Saverio Patella
Nice People but Unprofessional Execution that drives me Crazy.
June 10, 2020
Dear Mr. and Mrs. T.
I am sorry to hear that you were not satisfied with QEW Contracting Ltd.
We have always taken much pride with the work we have done for our customers over the years. We’re usually known for our exceptional customer service/workmanship and we regret that we didn’t live up to those expectations here. You can see for yourself the reviews posted to date about our services, work and our interactions with them. Also, it’s part of our mantra that any issues raised by customers are to be taken seriously. We have always strived to do the best work we can for our customers.
We realize that in order to comply with the scope of work outlined in customer-approved contracts, we need to do some extra training with our sales staff. In future, we will have our sales staff include hardscaping product specifics like brand, type, colour and size on all contracts. This information will help our project manager in ordering and coordinating material requirements for future jobs so that everything arrives on a timely basis at a job site. As well we need to ensure that our project manager and installers are in constant communications with each other regarding product selections made by customers. By closely following this process, our installers will have the product information they need to ensure that a customer is not only satisfied with the installation but also the materials.
As for the issue resolution, we tried our professional best to solve your dissatisfaction that we could not provide you with the Unilock tumbled stone (as it was temporarily out of stock) you requested with a similar product from a very reputable supplier. Unfortunately, we could not accept your offer to supply the tumbled stones and we would deduct the cost from the signed contract. As the stone you wanted to supply was $14 per square foot, it was at least 1 ½ times more expensive than the value approved in our signed contract. We also offered to include at no extra charge to you 25’ feet of curbing. Unfortunately, you were not receptive to any of this and cancelled the remainder of the contract we had with you.
We truly thank you for the satisfaction you expressed with the parging work we did for you at your home during the first week of June. Also, we were happy to have helped out in doing the first part of the contract work on a rush basis so that you could put your house up for sale. We just had hoped you had some belief and confidence in us to finish off the balance of the contract. You would have been very satisfied and happy with it.
Best of luck in your future endeavors,
Saverio Patella
Thank you so much for your review. I am so glad that you now have an outdoor space that you and your family can enjoy -- especially during these times of COVID-19 where most of us have to stay close to home.
Be safe and enjoy the summer.
Saverio Patella
Thank you for this great review. I am glad that we could help out and that you are happy with the results of the finished product. I will pass your remarks to our installers. Looking forward to working with you in the future.
Thanks
Saverio
Thank you for your kind review. I will also pass on your review to Wes and Faz. It was a real pleasure working with you and we hope to have the opportunity to work again in the future.
Please be safe and healthy.
Saverio
Q.E.W. Contracting Ltd. is well known in the greater Toronto area and has a great reputation as a quality builder. High quality workmanship is very important to us, no shortcuts are taken that will compromise the end result. We are responsible for your final product and as our history has shown, we look after and service what we build.
Your Home is your greatest asset. Our clients expect the highest level of personal attention and the finest quality construction delivered on time and for a price that undercuts the competition. We make it our business to exceed our customer's expectations with over 30 years of experience.
With careful planning and the assistance of Q.E.W. Contracting Ltd., most untapped spaces can be turned into attractive, comfortable living areas. Whatever the home improvement or renovation project you may have, Q.E.W. Contracting Ltd. will execute your need with a professional design.
Call us toll-free at 1-888-491-7612
