We ordered two car seats on line and returned one unopened one. They opened it and found it to be used and refuse to accept it.
There is no way that we can prove that we did not use it.
So, order something on line from this company and you take your chances on getting a used product and be accused of trying to get it pass them.
If you do return used products to a seller, this store does not check every item well and they will blame the next customer for it and let you go free.