"This company is a unprofessional and I would stay away from them. They are completely unreliable and unprofessional. My family was forced to suffer almost a week without heating in the cold winter, and my wife got Eczema in her skin because of that. They said the parts we needed to fix our furnace were unavailable locally (we later found out they actually were), and charged us hundreds in unnecessary shipping fees.
Long story: When our furnace broke, Infinity said they needed to order a part required to fix the furnace. They said the part needed 11 days to arrive because it was not available locally. They expected us to suffer in the cold for 11 entire days! We ended up paying $200 extra to have the part delivered express within 3 days.
But that was still too long, so we gave up on Infinity and called manufacturer for advice. Carrier recommended we try another distributor. We called a new distributor and to our surprise the distributor said the part required to fix our furnace was actually plentiful in stock locally, with no ordering or shipping required! The new distributor was able to get the part and install it the very next day, on a Weekend. Not in 11 days, but the very next day.
Overall we ended up suffering days in the cold because of the negligence and incompetency of Infiniti, and ended up paying money for shipping that we were never refunded."