An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
My basement in Toronto was recently finished by the Home Improvement People and I wanted to thank Elia Touma and his crew for their excellent work.
My wife and I were quite scared to hire a contractor after hearing a lot of horror stories about jobs that were not done correctly, took forever to complete or were not completed at all. I was surprised the very first day when supplies were delivered and framing started right away. This certainly gave me confidence with the Home Improvement People.
As the work continued, Elia was there every step of the way to answer questions and/or deal with any problems we had. He was extremely accommodating to all of our issues. He even return our call on a Sunday!
The trades were very professional and did a great job. I especially like the fact that there was an expert in each field coming in to do the job, not just one person doing everything. The Plumber, Tile installer and Carpet Installers were fantastic. The Painter and finishing person did a great job and is an extremely hard worker. One day he had started at 8:30am and did not leave until 10:30pm!
I was very impressed that Elia himself with the help of his crew actually helped to move my freezer and washer and dryer back in place. That certainly shows the dedication that he has to his job and to making the client happy. Also, I appreciate the extra things Elia did for me, such as mounting my TV bracket and removing the patio stones from the side of the house.
Elia always either answered my phone call or called me back right away. That certainly gave me confidence that I hired the right company.
The basement looks fantastic and my wife and I are very pleased and we look forward to doing more business with the Home Improvement People. In particular, we will be calling Elia. Well done!
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- Company Response
Thank for this detailed review. It is very much appreciated.
Ben & Dan