Bathroom & Kitchen Galleries

Kitchen & Bathroom - Cabinets & Design
4 Showrooms Burlington ON to serve you
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79%

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Reviews for Bathroom & Kitchen Galleries

Average customer rating:
8.1 10 (36 reviews)

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LindaF in Hamilton
LindaF in Hamilton
0 reviews Hamilton, ON
10/10

Bathroom and Kitchen Floor

We recently were in dire need of an upgrade to our outdated main bathroom. Having not had a positive experience in the past with renovations, we entered into this project with reservations. We can say with certainty that entering into a contract with Bathroom and Kitchen Galleries/Burlington was the best decision we made. Ewelina was invaluable to us with her support and knowledge of the products available and worked tirelessly with us to put together our bathroom and kitchen floor renovation. John, the owner paid a home visit. He reviewed the space being renovated and advised us on any technical issues that might present a problem and assured us that these issues would not delay or prevent completion of the renovation. John’s confidence and assurance is why today we not only have our original tile selection installed, but we are absolutely thrilled with the final product. All the advising and product selections are important steps to a successful project, however without the dedication and hard work of our installer (Wes) our dreams would not have come true. Wes worked tirelessly to ensure that our renovation met our expectations. His hard work, dedication, attention to detail and friendly mannerisms is what made this renovation a positive experience. We would not hesitate in recommending Bathroom and Kitchen Galleries / Burlington. We love our new bathroom and kitchen floor and look forward to doing business with them again. With regards, Linda & Mike Fitzpatrick, Hamilton, ON

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Joel from Burlington
Joel from Burlington
4 reviews Burlington, ON
0/10

Worst Service - Do Not Buy Here

This company provides the worst service and treat customers with disrespect. To make a very long story short, I paid over $5000 for 2 small wall mount custom vanities and 1 countertop from this company and experienced nothing but problems. Additionally, they thought it was acceptable to humiliate a customer when trying to resolve the issues. The sales rep (Lara) constantly made false claims and accusations. For one of the vanities Lara told me they could make a custom vanity in the style I wanted but then fabricated something very different without consulting me. Only after giving them $2700 and taking delivery of the boxed vanity did she tell me it couldn’t be done. Then she had the nerve to say, “Custom orders are final sale, check your invoice”. Instead of taking any responsibility her response was “you don’t listen”, and “you must be someone that likes to argue”. When the owner (John) got involved he employed bully tactics by constantly yelling over me while I was speaking. When I asked him if we could be handle this in a civilized fashion he said, “I used to be nice to people and got taken advantage of so now I am not nice anymore”. At one point he told me “you have nothing better to do than complain and give me a heart attack”. John was always too busy to deal with the issue. His favourite line was “I’ll call you back tomorrow” and never did. The initial transaction should have taken 3 weeks from sale to delivery, if they delivered what was promised. After a month of negotiating a settlement to exchange the vanities and waiting another 3 months for the replacement vanity to arrive they changed the deal the day before pick-up and demanded I pay another $500 to get the replacement vanity. Considering I have been living without a working bathroom vanity for 5 months now, and invested all this time and money and frustration, I had no other option but to surrender to their demands and move on. I completely regret buying from this company and recommend you don't either.

Update: Company response just proves my point. Accusing a customer of blackmail and making up their own stories in an attempt to save their reputation. Unreal. You be the judge.

1 of 1 people found this review helpful.
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Company Response

We are a company with 5 showroom and in bathroom & kitchen business for 30 years, with a huge reputation in market.
Mr. Joel was constantly changing his mind every now and then. He wanted Fairmont vanities and was not ready to wait for 4 months. He was informed from day one that we cannot copy, but can custom similar vanities. Also, he was informed in the very beginning that custom vanities are final sale.
Mr. Joel accepted custom vanity and installed with the help of a handyman who damaged the vanity. Which proves that he was completely happy and satisfied with the vanity.
Mr. Joel asked John for a favour to correct the wrong installation. John visited him and corrected the wrong installation of vanity by the handyman free of charge as a good gesture.
Two weeks later the same story was repeated for the second vanity.
Later he changed his mind and wanted the fairmont vanities, we have an exceptional customer service and we agreed to take back the already installed custom vanity provided he agrees, to the request to repair the damages done by his handyman, and to make the custom vanities into a saleable condition what he did not do. The fairmont vanities were supplied to him at cost price.
The reason for this bad review is that Mr. Joel was blackmailing John to give him money back for repairs charged for the custom vanity to make it in saleble condition.

Sara
Sara
0 reviews Richmond Hill, ON
10/10

Ensuite Renovation

We renovated our Ensuite with Bathroom & Kitchen Galleries. John and Moe were very professional from the estimation to installation and finalization. We got what we were actually looking for with excellent options and we are very happy with it.
 

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Company Response

Thanks. Highly appreciated.

Kathy
Kathy
0 reviews Vaughan, ON
10/10

Bathroom Renovations

Excellent work by Mr. John and his team specially Moe as he dealt with us very professionally during estimation process and understanding what actually we are looking for and presented us excellent options and then very professional installation work.

We renovated 2 Bathrooms beautifully done by Bathroom Galleries- Vaughan location.

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Company Response

Thank you Kathy. It was a pleasure to work for you guys.

Mark in Toronto
Mark in Toronto
5 reviews Toronto, ON
10/10

Kitchen Redo

We hired this company since we had them do our bathroom three years earlier. Judging on our past experience with getting a quote, timeline, and workmanship we definitely hired them again. We had worked a bit with Lina before and Jonathan was new to us, but they helped incredibly with our choices and the building of the pantry side since there were some unique angles and spaces in this older home, we needed some professional help here. We also new the installer Wes and Sebastian since Wes did our bathroom to make it more accessible for myself and with that we knew how the work would be done, always asking questions about a unique situation and there were many in this kitchen and it did not phase him or Sebastian. Also the electrician Anatoly also showed what kind of work he does and for the kitchen did a remarkable job with no disturbances to the rest of the house. With any large renovation there is always some mysteries when you tear down a wall and this time everyone's adlibbing and creativeness created extra space on the unique pantry side, creating more floor space and a new cubby hole behind the pantry with the door in the stairwell to the basement. Lots of extra storage space that is easier to access. BONUS. Wes and Sebastian then cleaned up that stairwell creating more headroom to the utility basement. At the end of the project every where was cleaned inside and out where they worked. We are very happy with the entire process. Thanks to the entire team. We are very happy.

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Company Response

Thank you Mark. Highly Appreciated.

Muhammad
Muhammad
0 reviews Mississauga, ON
10/10

Bath Room Renovation & Kitchen Upgrade

Excellent work by Mr. John and his team specially Nadia as she dealt with us very professionally during estimation process and understanding what actually we are looking for and presented us excellent options and then very professional installation work.

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Company Response

Thank you and Appreciated

Anne S in Burlington
Anne S in Burlington
1 review Burlington, ON
9/10

2 bathrooms, laundry room, family room

We have used Bathroom & Kitchen Galleries, on three separate occasions, over the last few years. The first two projects were delivered on time and on budget with quality workmanship. The latest project involved the removal of a structural wall and took creative thinking, sometimes on the fly. John’s diligence and leadership, along with the team’s hard work, resulted in a beautiful reno. I look forward to working with Ewelina (Burlington office) in planning our kitchen reno.

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Company Response

Thank you Anne. We appreciate you kind review.

E Davie in Old Toronto
E Davie in Old Toronto
5 reviews Hamilton, ON
10/10

Master En Suite Renovation

From A Very Old and Dated 1999 Master En Suite...To My Dream Bathroom.

It is said the first place potential buyers look when viewing a property, is the kitchen and the bathrooms. The two most important areas of any house for most people. Both in terms of efficiency, looks and investment.

In June 2018 I visited Kitchen & Bathroom Galleries in Burlington to ask if they cold help me put together a plan for the renovation of our old En Suite, which was in dire needs of updating. Everything was builder's grade and showing the signs of wear and tear.

Over the course of several months, I selected and purchased all the fixtures and fittings along with the various extras that we will benefit from as we age in our home.

I cannot over emphasize how important it is to take some time to look at the various websites out there which can help you determine what you really like e.g. Houzz, Pinterest etc. It will help your designer focus upon your style and of course budget.

Once all the components were purchased and ready for delivery...then the Contractors were able to begin demolition of the old bathroom. Demolition Day is an unbelievably quick process. Especially when you are in the hands of people who have plenty of practice and experience under their belt.

The amount of preparation that goes into the planning stage once demolition is complete, will at this point in time pay dividends. There are a million and one variables that go into achieving the final result and every single detail counts. Lots of measuring, calculating, verification and consultation.

Before demolition begins, the contractors will cover any furniture and protect your belongings by covering any open areas, blinds or flooring. Anywhere that could be affected by the dust that will ensue once demolition and renovation begins. They also change into indoor shoes when they arrive each morning. And clear up each evening before they leave. This was a thoughtful gesture which I appreciated.

Your life will be upside down for the next little while! That I can guarantee.

Electrical installations are handled separately at various stages of the project. This is determined by the progress and stages completed by the Contractors. An Electrical Inspection is officially made to the home both during electrical installation and for final inspection at the end of the project.

One more tradesperson who contributed, took the template measurements for the two 9' tall glass panels in my shower stall. The installers were incredible at handling the sturdy glass (but glass nevertheless!) during installation.

Each and every person who played an important role in my renovation has to be commended for their professionalism.

You can be rest assured the people who K & B Galleries assign to your project are very passionate about what they do. Including the showroom staff.

I would highly recommend Kitchen and Bathroom Galleries - Burlington based upon my personal experience.

Thank you to everyone who helped create My Dream Bathroom.

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Company Response

Thank you Davie. We appreciate your kind review.

Private User
Private User
Private User reviews Burlington, ON
10/10

Complete Master Ensuite Reno

Bathroom Galleries was responsive and competitively priced. I relied entirely on their designer (Lara) to redesign my master bedroom ensuite bathroom. They provided a very detailed estimate kept me informed on process. Quality of the work was first class. Very pleased with the result. Would highly recommend Bathroom Galleries for a bathroom consultation and renovation.

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Company Response

Thank you very much. We appreciate your review.

bryon salerno from Toronto
bryon salerno from Toronto
6 reviews Toronto, ON
4/10

when the owner is around service is exemplary but if he's not run away from this place

called to order cartridges for a lokert bathroom faucet. was told they would be there on about 5 occasions & they kept coming up with excuses about why they didn't have them yet. found out finally the owner john was having heart surgery & all the lokert parts are in his house & no one else had the key. really what more can I say. the Vaughn store especially is like doing business in a 3rd world country.

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Company Response

We are very sorry for your experience. Please call one of our sales managers and we will try to resolve your concerns. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bathroom & Kitchen Galleries

We are leading local home renovation and construction company since 1991. We offer customization, personalization, quality and originality. We have four locations in Burlington, Mississauga, St. Catherine's, Vaughan as well as a new location at Improve Canada in Toronto. Our knowledgeable and experienced staff will gladly work with you, taking ...
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