Reliable Independent Living Services

General Contractors
200 Spadina Avenue Toronto ON M5T
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74%

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Reviews for Reliable Independent Living Services

Average customer rating:
8.2 10 (14 reviews)

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Vinnie from Old Toronto
Vinnie from Old Toronto
2 reviews Toronto, ON
10/10

Wheelchair Accessible Bathroom

Reliable Independent Living Services
416-502-9200
200 Spadina Avenue
Toronto
ON
M5T
CANADA

If you want a genuine, honest and sincere man, Ronny is the person to deal with. My parents love the job Ronny and his team did. Thank you Ronny!

Vinnie

1 of 1 people found this review helpful.
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Company Response

Thanks Vinnie! It was a pleasure working for you and your family.

robin from Brampton
robin from Brampton
2 reviews Brampton, ON
10/10

bathroom renovation

I recently hired reliable living centre to make my bathtub accessible by adding a door insert. They also raised my toilet seat, added a grab bar and tiled my floor . Though my renovation job was small I was very happy with the service. I found Daniel to be informative, knowledgeable, kind and was genuinely concerned for my safety
I live alone and needed to feel comfortable with the workers coming in and out.I was worried that they may let my little dog Jimmeh out. They were great with him and me. I was happy with everything they did.
My job was done on time as promised and I really appreciated the fact that they cleaned up everyday.

The workers wore booties to cover there feet. They were pleasant, friendly and by the end of the job they were like family. They loved my chocolate chip muffins
Daniel came daily and checked to see if I was happy with the progress. On the last day when we were doing final inspection I was extremely impressed when Daniel said that he noticed scuff marks on my floor maybe from the workers and cleaned the floor for me.
I would highly recommend reliable living centre. My over all experience was 10+. They were fast, efficient, pleasant, attentive and I cannot imagine anyone out their that can top their service .

Thompson

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Iozzo Family from Toronto
Iozzo Family from Toronto
1 review North York, ON
2/10

Bathroom renovation

Reliable Independent Living Services
416-502-9200
200 Spadina Avenue
Toronto
ON
M5T
CANADA

In Feb 2014 my sister and I hired Reliable living to make our main bathroom accessible for our 80 year old mother. Daniel was very accommodating, sounded confident, assured us that the work could be done well and at a reasonable price. He was 1 of 4 contractors that we met for the job and Reliable living was around the medium price range. He also spoke highly of all the work that they had done for the March of Dimes and we thought he would be the perfect person to do the renovation. The first couple of days of the project went really well and we were so impressed with regards to cleanliness of their work as well. After that the job turned into a nightmare. There were so many issues that I will list them in point form;
- a job that was promised to be completed in 3 weeks took 2 months
- we moved my Mom to the spare bedroom during the renos as she need to be near a working bathroom but they still dragged out the reno even after telling them that we would like my Mom not to be displaced for too long
- during the whole reno we had to rearrange our schedule to accommodate the tradesmen. We would change doctors appointments, leave work early and on a number of occasions no one showed up. There were even times where they asked if they could come do work at 8-9pm
- the tile work was horrendous- tiles had to be fixed 6 times and I don't mean one tile here and there but numerous tiles and sometimes the same tiles more than once. What frustrated us the most is that they kept bringing the same tile person back over and over again. Also the contractor did not take control, he said we need to wait to see what the tile guy will do and when he can find time to do it- what?!? The owner of the tile installation company came once to inspect the work and was not pleasant and turned to me and asked me in the most condensing tone " what would you like ME to do about it?".
- the grout job was disgusting- patches of grout missing, cracks in the grout, two different colors used, messy work.
- my sister and I visited Reliable living showroom a month before the renovations and went through everything we wanted in the bathroom with Daniel with regards to tiles and accessories. Daniel reassured us we would have everything we picked out but during the renos they were no where to be found. We settled for cheap Home Depot tiles bar and toilet paper holder and we had to remind him that we agreed on two soap dish grab bars but for some reason he didn't order them and we had to wait for them to be the last things installed- three months after our visit to the showroom
- the toilet paper holder is impossible for my Mom to replace the toilet paper because it is difficult to use with her arthritis, we even have difficulty replacing the roll. Again this was a last minute Home Depot buy-not made for anyone who has special needs and no thought
was put in it
- no attention to detail as they installed brushed nickel grab bars, chrome soap dishes, chrome shower fixture- a mish mash of accessories
- only two screws use on the light switch plate that required 4 screws
- no silicone seal used around the bathtub- no seal used at all
- shower leaked after the second day of use- the plumber fixed it but left plumbers tape exposed and also damaged the shower head when he fixed the leak
- the hallway wall on the outside of the bathroom has a large crack in it which was not there before the renovations
- the president of the company Ronny paid one visit to our home after the first few problems surfaced and he said to us all of these issues are just cosmetic and can be fixed easily. He also said if we put a little bit of elbow grease in to cleaning most of these issues will go away. He spoke down to us during his entire visit
- we are 3 women living in this house and we believe after that comment about cleaning that we were not being taken seriously by anyone and our concerns were not being heard so we ask my nephew to set in on our behalf. It's a very sad in this day and age that we had to ask a man to step in to have our voice heard
- after the cleaning comment we hired Molly maid to come in to do a professional cleaning of the bathroom that cost us $95. Needless to say the problems were not solved by cleaning and repairs had to be done and that was money wasted. This is also the first time I have heard that the contractor expects the home owner to clean up after the work they did.
- we noticed marks along the edge of the ceiling and asked if they will paint the ceiling and we were told no because they didn't do any work to the ceiling. Did I mention that they tore down the drywall and all tiles were removed from the floor and walls but they felt no need to repaint the ceiling but only to do touch up to the edges after the walls were painted
- Ronny promised us he would do a final inspection after all the work but he has yet to visit the house and we are now in May
- after all the issues not one penny was deducted from the bill

In conclusion, all the problems were fixed but after 8 visits and 2 months, threatening e- mails back and forth. Everyone who has seen the renovations from other contractors to my 80 year old mother agrees it is shoddy work that was done by inexperienced workers and we should have not paid the bill in full. On the surface this company put the face out there that they reliable and out to help seniors and the disabled with their u tube videos, contributions to a weekly radio program, etc but all that doesn't matter when the workmanship in below acceptable. They promise a one year warranty on their work which I have no confidence in and I believe that we will need to do a second renovation to the same bathroom very soon after the year warranty has expired.
In good conscious I could not recommend Reliable living for any home renovations. Ronny will come on here all defensive about his company's work but he also admitted the job turned into a dog' breakfast and they were just in the early stages of getting the company running again, which might explain no reviews on here past 2011.
I leave you with this last thought, Reliable living left this house 3 weeks after the renovations started and said to us the bathroom is complete- after we looked at the so called completed work they returned more than eight times to fix issues. If my 80 year old mother lived alone and trusted Daniel and Ronny and Reliable Living to renovate her bathroom they would of walked away from the job the first time leaving all the problems behind- thankfully my Mom had us to stick up for her. So I ask you what is happening to the seniors and disabled peoples that live alone and don't have anyone to help them in situations like this.
If you are interested in seeing pictures of the problems we had with our renovations feel free to e-mail me at [email protected]

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Company Response

Dear Iozzo Family,

I am very sorry that you had such a negative experience in working with our team.

With all respect, I wish not defend your comments. But simply to express that we did satisfy your concerns raised. If anything was missed or if you have any outstanding issues, please do not hesitate to respond. We will honour our warranty and try our best to make you feel good about hiring us.

I also feel that it's important for me to reply to your views regarding our "communications". Our core experience and purpose is in helping people, not harming them. I'd like to reassure you that it was never our intension to make you feel the way that you express and that I wish to give you my apology for any misunderstanding in communication that seems very obvious to have happened.

Kind regards,

Ronny

Denise in North York
Denise in North York
1 review North York, ON
10/10

BATHROOM RENO TO MAKE IT WHEELCHAIR ACCESSIBLE

From the very start of the project Ronny listened to my needs and followed through on it. His crew was very professional and neat. They were able to accommodate me every time, during my many design changes. I would highly recommend Ronny and his team for any type of home modification.

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Company Response

Hi Denise, it was a pleasure working for you and your family. Thank you very much for your positive feedback.

Regards, Ronny

Toronto, ON

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roselyn in toronto
roselyn in toronto
1 review North York, ON
10/10

washroom renovation

ronnie was exceptionally helpful in trying to do the job that was left in a limbo by the previous contractor stephen of ecowize. he finished the to perfection in a matter of 4 days.

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Company Response

Dear Roselyn, it was our pleasure to finish the work properly for your mother, she seems very happy to be living back at home with you. All the best to you and your family. Sincerly, Ronny

Nancy in Guildwood Village, Scarborough, Ont.
Nancy in Guildwood Village, Scarborough, Ont.
1 review Scarborough, ON
8/10

Accessible Bathroom and expansion of hall & door frames

Reliable Independent Living Services specializes in the needs of handicapped people. Their hearts are in the right place and they make some excellent suggestions. For the most part their work is very good but less then perfection when it came to the mill work around door frames. The tiler did an excellent job! Their painter & plasterer Brian is also excellent. The plumber was hasty and had to be called back.
I suggest you be clear in your design plan and instructions before the work begins and watch as the work progresses. (This is probably true for any contractor.) All their workers were pleasant and considerate but the job took 2 weeks longer than expected.

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Company Response

Hi Nancy, Thank you very much for your positive comments and constructive criticisms. I will have a close look at the mill work and make sure that the issues are corrected to your complete satisfaction.

I appreciate the time you spent writing this review as well as your patience with us during the renovations.

Sincerely,

Ronny

Cynthia Cohn, Toronto, Ontario
Cynthia Cohn, Toronto, Ontario
1 review North York, ON
8/10

renovation of bathroom and electrical upgrade

I am disabled. It was through Mr. Wiskin that I found out about government programs that help people like me to renovate so that I could remain in my home. I needed a disabled-friendly bathroom. He is a very knowledgable person and it was with his help that I was able to file the proper papers to get my forgivable loans so that I could get the new bathroom and get an electrical upgrade. His company Reliable Independent Living Services worked hard to see that all went well. The workmen knew their jobs and went about it efficiently. Best of all, they cleaned up at the end of each day. Mr. Wiskin explained what was going to be done and how they were going to do it. This is a company I would recommend to other people.

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Company Response

Thank you very much Cynthia! Wishing you many years of enjoyment in your new washroom and walk-in bathtub. Please let us know if we can help with any other solutions you may come across. Kindest regards, Ronny

Clara-Lynn Naccarato in Toronto
Clara-Lynn Naccarato in Toronto
5 reviews Toronto, ON
10/10

Bathroom Renovation

Ron and the crew were helpful in redesigning our space while putting in a barrier-free shower. They kept the project on budget and on time. Was very pleased and actually did refer them to a friend. Thanks again.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliable Independent Living Services

Reliable Living® design and install barrier-free living spaces. We have the experience and resources needed in order to transform any home or business into a comfortable, barrier-free environment.
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