I used this company in the past to fix a couple of problems with my old furnace. They seemed all right. Then when I was away on holiday this winter, the furnace stopped working and our housesitter called them to fix it. Their technician relit the pilot light, charged $180 and then put a warning tag on the furnace. Which meant that I came home from a vacation to a letter from Enbridge threatening to cut off my gas.
I spoke to Soft Breeze a couple of times and they claimed they were doing their jobs and ensuring the furnace was safe. I can understand that. But here's the thing - THREE other companies came afterward and said that their reasons for tagging were bogus. But once it's tagged, you have to have work done or pay for an expensive inspection to prove them wrong.
I ended up replacing the furnace in the end, but none of the changes Soft Breeze said were necessary were done. Judging from a previous review it seems they're engaging in predatory practice. They tag and then say you need a new furnace. And guess who could sell you one?