I paid Paradigm about 7k to do our duct work. After completion, they said they could install a gas fireplace as well. I shopped around quite a bit on my own, visiting seven or eight showrooms, and gave Paradigm a product number without one minute of work on their part to earn the sale.
They knocked a whopping $100 off of a 5,500 fireplace...without a minute or dollar spent on the sale.
As the installer finished cutting the 10" hole in our brick exterior, (it took a maximum of eight minutes), I asked how much it would cost me for him to put a 6" hole on the other side of the house for our fan vent.
Keep in mind, I've given the company over 13k of business, and the fireplace sale was the easiest sale they ever made.
The guy says, "Just give me 150, and I'll knock it right out".
I told him I could do it myself in 30 mins, so I'll pass on his offer.
A few minutes later, he says, "just give me a hundred bucks, and we'll call it square"
Ya, I don't think so.
As he's packing up, he says, like it's charity, and he's doing me a massive favour, "Fine...just make it fifty bucks."
At this point, after giving them a fair bit of business, especially the easy fireplace sale, I had had enough, so I said, "no thanks".
I guess he was mad at me by this point, even though I had done nothing wrong, other than reject his ridiculous "offer", because HE DIDN'T INSULATE OR TAPE THE CLOSURE PROPERLY....so I had to do that myself after he left. There was cold air pouring into the house.
I have no time for this crap.
- Company Response