Morton Carpentry Complete Home Renovations

Cabinetry & Millwork
3504 baseline rd sutton ON L0E1R0
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Cabinetry & Millwork
Morton Carpentry Complete Home Renovations
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96%

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Reviews by rating (past 12 months)

Reviews for Morton Carpentry Complete Home Renovations

Average customer rating:
9.9 10 (52 reviews)

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Jared
Jared
1 review Georgina, ON
10/10

Main Floor Renovation

This past summer my wife and I hired Ray to complete a renovation of our main floor. We wanted to remove walls, install beams and create an open concept for our house.

Right from the quote stage, Ray was great to work with. He was very accessible and answered any questions that we had right away. When work began, Ray and his crew worked efficiently and made sure to leave the house as clean as possible when they left for the day. They were always willing to stop and answer any questions that we had throughout the entire process.

Ray coordinated well with sub trades and always gave us a timeline for when particular parts of the job would be completed. This was particularly important to us since we were without a kitchen during the entire process. If/when problems arose and modifications to the plans were needed/requested by my wife or I Ray was more than accommodating and would fully explain any extra costs that may apply.

We greatly appreciated Ray's professionalism and insight throughout the entire process. In the future Ray will be our first call for any other renovations that we may take on. We highly recommend Ray and his crew for any renovation that someone may be considering.

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ossie in Sutton
ossie in Sutton
1 review Georgina, ON
10/10

project

Ray and his team showed up on time did what they was suppose to do safely and efficiently. Thanks guys for helping me out I appreciate it very much and hope to see you in the future

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Company Response

It's was really nice working for you,
From the team and I we thank you.
Thanks
Ray

Queensville  in Georgina
Queensville in Georgina
1 review Georgina, ON
10/10

Bathroom Renovation

Ray and team did a fantastic job on our master bathroom Reno. Job was in schedule and they were extremely thoughtful protecting the house and keeping everything clean.

I’d highly recommend Ray!

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Company Response

it was so nice working with you guys on this bathroom.
Thanks
Ray

Joanna in San Francisco
Joanna in San Francisco
1 review Uxbridge, ON
10/10

Barn Renovation

I always go to Ray when I need work done in my barn. He does quality work that always looks great! Ray grew up on a farm and knows exactly what horse people are looking for. He's a super friendly guy and I very highly recommend him!

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Company Response

Its always nice working with you.
Thanks

Private User
Private User
Private User reviews Georgina, ON
10/10

Basement Finishing

We recently had out basement completed through Morton Carpentry. The process was collaborative as the work progressed and we looked at different finishing touches.

Overall, we are happy with our basement and would recommend.

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Company Response

It was our pleasure to be a part of your basement renovation. Thanks a lot for your business and we hope to be a part of any other renovations in the future.
Thanks
Ray

Private User
Private User
Private User reviews Newmarket, ON
10/10

Kitchen Renovation

Ray and his team were absolutely incredible. We had a bad experience with our previous contractor so we were looking for a team that could do some work for us in a very short timeframe. Ray, Keegan and Brian were amazing. They were professional, efficient and very skilled. Looking forward to hiring them for our next renovation. With sincere appreciation for an excellent experience. Todd and Heather

1 of 1 people found this review helpful.
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Company Response

It was so nice to work with you guys and I look forward to the next project.
Thanks so much!!!
Ray

squashembugz in Bradford
squashembugz in Bradford
20 reviews Bradford West Gwillimbury, ON
5/10

Laundry Room Renovation

We hired Ray from Morton Carpentry to redo our laundry room which included installing a pocket door, removing a closet and installing a new laundry vanity sink. When we first met Ray he was very friendly and easy going enough so that we felt confident using him.

On the very first day of the job he was a totally different person. He asked for a down payment which my wife and I agreed to. He showed up first thing in the morning and demanded his down payment. I informed him I had to wait for my bank to open as they were unable to process the funds over the weekend. I told him it would take me only and hour to get the funds which he turned into a huge deal, raising his voice and being very unprofessional. This was the first red flag. An hour later when the bank opened we gave him his down payment and project proceeded forward.

We paid Ray to provide us custom cabinets for our Laundry room and my wife showed Ray which type of style she wanted (pointing to our existing cabinets as an example). Ray made a few suggestions of his own and started building the cabinets. During this process my wife asked Ray to confirm the style of doors she wanted. Ray said "FLAT WOOD DOORS" to which my wife thought he was joking. He was not! He raised his voice became very confrontational with her and said "you wanted lower cost doors, so I made them flat". My wife wanted cabinets that were not high end, but had some style to the doors like she showed Ray when we met (not flat wood doors). Ray was visibly angered by this and confrontational, my wife felt intimidated and very unconformable around him. I had to step in and diffuses the situation and look for alternate solutions. However I feel it should have been Ray doing this instead of me, after all - we hired him, not the other way around.

During the whole project we dealt with Keegan and the painter both of whom where fantastic! These guys were GREAT. Those two guys are super polite, very respectful, excellent around our children and were a pleasure to work with. Had it not been for these guys at our house every day doing the day-to-day work we would have not continued the project to completion with Ray.

At the end of the day, what we wanted done was done, the cabinets Ray made do the job for our laundry room. Had it not been for all the negative interactions with Ray we would have rated this job 10 stars, but the way Ray spoke to wife and myself was very unnecessary and unprofessional. We found Ray was forgetful many times as well to the things we discussed. Maybe he was busy thinking of other things but so many times he’d say “oh yea forgot about that” - didn't leave us feeling like he had much attention to detail on our job.

Every project has issues, its about how you deal with the problems, how you speak to people and work thru the issues, getting hostile, and yelling at your customers is never a good idea. At the end of our project you came to get your money. When my wife answered the door you BARGED right into our house right past her, she did not invite you in and you made her feel very unconformable. I reviewed our security camera footage and I can see exactly why she felt that way. Whats more is you didn’t even say thank-you when we paid you in full (including the extras) - all you said was how upset you were your truck got dirty after the car wash coming to get your money. I waited a week before posting this review to see if you'd even thank us for the job and payment but nothing from you at all.

Ray I hope you take this feedback as constructive and not try to attack us again in your response here, you completed the work we asked but your attitude was terrible and it really soured the deal with us. I wish you better luck on future jobs going forward, but this is our 100% honest review of our interaction with you, we give you 5 starts because you did completed the job.

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Company Response

Thanks

Tom from West Gwillimbury
Tom from West Gwillimbury
3 reviews East Gwillimbury, ON
10/10

Bathroom and Laundry Renovation

We’ve had Ray’s team do a number of projects for us in the past such as the removal of stippled ceilings and the installation of crown molding and pot lights, so when it came to re-doing our 3 bathrooms and laundry room, we turned to Ray and his team. They did not disappoint.

The work was done professionally and with a minimum of disruption to our daily life. His guys did all of the trades from electrical, to plumbing, to tiling, to finish carpentry. This meant there were no delays in coordinating the work of other trades and thereby allowing the project to finish on time and on budget.

The team was prompt, trustworthy and cleaned up the job site every night.

Morton Carpentry will be the first people we call for any future home renovations.
A+

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Company Response

Thanks guys always nice working with you.
Ray

Lisa B. in North York
Lisa B. in North York
2 reviews Toronto, ON
10/10

Custom cabinetry

I'm an interior designer, and just love working with Ray and his team. They provide an exceptional service. From initial in-home consult to install, the process what exactly what one hopes a project will be - smooth, efficient, respectful and reasonably priced for the quality provided. Not to mention the impressive on-site mobile cabinetry workshop! I absolutely intend to continue working with Ray, and would recommend his service to any / all clients, friends or family.

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Company Response

Thanks it was nice working with you on this project.
Ray

D Fraser in Richmond Hill
D Fraser in Richmond Hill
3 reviews East Gwillimbury, ON
10/10

Basement bedroom and storage

Ray's team turned a large open space in our basement into an additional bedroom, closet, small office and storage area. it looks great and is an amazing use of this space.
His prices were reasonable, staff is knowledgeable and hard working. We are very pleased and would definitely recommend them to others.

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Company Response

It's was nice working with you.
Thanks
Ray

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Morton Carpentry Complete Home Renovations

A professional renovation project will enchance its livability, functionality and increase the value of the your property. At the same time, advantage of government grants. Are you looking for a company you can trust to provide high quality, professionally managed design-build, additions, renovations and upgrades? Morton Carpentry is the company ...
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