I had my 27 year old furnace (Lennox) and central air conditioner (Keeprite) replaced recently by Pacific Home Comfort. From the initial sales call to installation, the technician, Baldwin Consul was professional, knowledgeable and straightforward. He took the time to explain the functions of each of the units, the various options available and, when asked, offered up his recommendation, despite the fact that I was considering a more expensive unit. I was initially sceptical about the recommended Armstrong Air units, but upon researching them, it was comforting to know that Armstrong has a long history and is now owned by Lennox and that there is a corporate effort to build up the brand. I was also reassure by Baldwin's description of the technical aspects of the units. Once the decision was made, it was smooth sailing to fix the installation date and final installation. Baldwin and his crew arrived on time, and completed the job as scheduled. They took extra care to ensure that any damage to existing drywall, etc., was minimal and the finished job left no trace of the work that was done. The installed Armstrong Air units are working well.