Pacific Home Comfort Experts

Heating & Air Conditioning
Markham Markham ON
Write a Review
Write a Review


InstagramFacebook
HomeStars
Heating & Air Conditioning
Pacific Home Comfort Experts
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Pacific Home Comfort Experts

Average customer rating:
10 10 (145 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

New ductless AC unit

I meant to post this review much earlier but never got around to it. Baldwin and his team came to install a ductless AC unit in our townhouse back in August 2020. We contacted a few companies and Pacific Home Comfort came in the middle, but Baldwin's clear communication, responsiveness, and friendliness gave us confidence that we would be taken care of in a reasonable time frame, on budget, and with a service/unit that matches our needs. The entire crew was friendly despite working in an exceedingly hot attic, cleaned up the space well, and the workmanship was excellent too. Highly recommended!

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review on the installation of your ductless AC. We appreciate your business and recommendation!

yolroberto in Toronto
yolroberto in Toronto
2 reviews Toronto, ON
10/10

New Airconditioning unit/system installed.

Very happy, very pleased with the professionalism, knowledgeable, friendly crew. Great, excellent customer service. Of course were pleased with the unit installed, catered to our budget and size of the house, now working nicely and comfortably.

Approximate cost of services:
$4,350.00
Was this review helpful?
Company Response

Thank you for trusting in Pacific Home Comfort Experts with the installation of your air conditioner. We appreciate you taking the time to write this review. Glad we were able to help you.

Private User
Private User
Private User reviews Toronto, ON
10/10

AC Replacement

Baldwin and his team just finished a HVAC install at my parent's house. I called them on a Monday, came out Tuesday to inspect and out on Friday to perform a removal and new install. This was much appreciated as both my parents are over 90. They were prompt, courteous, meticulous and tidy. Everything was perfect. This is the second install they have done for me and I would highly recommend them for your HVAC needs.

Thank you Baldwin and team.

Approximate cost of services:
$3,400.00
Was this review helpful?
Company Response

Thank you for taking the time to write a review on the installation of your parent's AC. We value your business and recommendation of our company Pacific Home Comfort Experts.

Private User
Private User
0 reviews Richmond Hill, ON
10/10

Installation of new AC and Furnace

The Pacific Home Comfort team has always been responsive, professional and knowledgeable.
For 11 years Baldwin has managed to keep my old AC and furnace up and running by working his magic. This year the AC quit and I knew I had to replace the 20+ year old AC and furnace.
The Pacific Home Comfort team under Derrick's direction came out this week for install of both units. The team was efficient and thorough. Details of the job were explained to me as well as how to maintain the new units. The install exceeded my expectations which says a lot as I have always been happy with the service and workmanship.
I wouldn't hesitate to recommend Pacific Home Comfort Delmyra and Baldwin and their team have kept our equipment up and running for many years and have been quite responsive in an emergency. Thank you so much!

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

We appreciate your time writing this great review on the installation of your furnace and AC. It's our pleasure to provide great service to clients like you. Thank you for trusting in Pacific Home Comfort Experts for your HVAC needs.

Private User
Private User
Private User reviews Midhurst, ON
10/10

AC unit replacement

We are very happy with the replacement of our AC unit! Baldwin and Derek were very nice and knowledgeable about the AC unit and what needed to be replaced. They also took the time to place drop cloths down in our home and kept the job site clean. The work they did with the coil in the furnace was clean and professionally done. They even replaced our thermostat for us as well and showed us how the new digital one worked. They also made sure the AC and furnace were in working order before leaving. I would very much recommend Pacific Home Comort to anyone looking to replace an AC or furnace!

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you for taking the time writing this review on the installation of your AC unit and trusting in Pacific Home Comfort Experts for your HVAC needs. We appreciate your recommendation!

Private User
Private User
Private User reviews Toronto, ON
10/10

New Air Conditioner

We have nothing but good things to say about Pacific Home Comfort. They were prompt, helpful, and courteous when we reached out to enquire about installing a new Air Conditioner. The quote we received from Pacific Home Comfort was competitive and the workmanship on the day was excellent. The people who arrived to install our new Air Conditioner were very efficient and really went above and beyond in order to get our new system set up.

Approximate cost of services:
$3,250.00
Was this review helpful?
Company Response

Thank you for taking the time writing this review for installation of your AC. We appreciate your business and look forward to servicing you again for all your HVAC needs.

Dave from Markham
Dave from Markham
0 reviews Markham, ON
10/10

Great service and price

Very responsive from the beginning. Baldwin provided a good education on the latest equipment - benefits of different quality products and practical recommendations. Unlike another place where I pay to join ("other company"), Baldwin recommended proper sized units - confirmed this on other sites, including Lennox dealer. other company quoted bigger units than needed and they were high pressure to get me to sign at the appointment, stating I had 10 days to cancel and secure inventory in case it is gone if I delay - reminded me of time share. Pacific was the opposite, spent time educating me, quoted proper size units- Furnace, humidifier, tankless water heater, air conditioner- zero pressure - emailed quote same day. Price was significantly less than other company - other company prices are inflated due to other company rebate cards and 10yrs parts/labour - forcing you to pay for service plan up front. Probability of any problems in 10yrs is almost zero. I wasted thousands with a service plan when my furnace was 12-20 yrs old. Install was fast and efficient. Everything was installed in a day. They lay down covers for floors and stairs. I have an old electronic air cleaner I use for regular 5" filters instead of the electronic cleaner. I asked if I can keep it to both. other company was sceptical, Baldwin said absolutely and preferred the 4 or 5 inch filters over 1" filters for better air flow and longer lasting. Pacific gave good prices up front so there was no need to negotiate. other company started sky high and pretended to give a deal. If you really want 10yrs service contract, buy off Pacific and sign up for a 3rd party service contract at a later date and you will still save a lot of money vs other company, plus you will pay for the service contract monthly instead of up front - if you are ever unhappy with the service provider you can switch - with other company your are stuck for 10 yrs with their service provider. I will recommend Pacific to anyone who asks and tell them not even to bother with other quotes.

Approximate cost of services:
$13,000.00
Was this review helpful?
Company Response

Thank you for this detailed review regarding the installation of your HVAC system. We appreciate your recommendation and business.

Private User
Private User
0 reviews Toronto, ON
10/10

Combi-Boiler Installation

We previously used Pacific Home Comfort for our air conditioner installation and couldnt have asked for a better experience. We used them again for our boiler installation and everything went great once again. Would definitely recommend them for any repair/installation needs!
they go above and beyond to help!

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thank you for your review on the installation of your combi boiler. We appreciate your continued business and your recommendation of our business!

Private User
Private User
Private User reviews Markham, ON
10/10

Bbq gas line

Great customer service and Baldwin is awesome to deal with. Gas line for the Bbq was neatly installed. Also, reasonable priced.

Approximate cost of services:
$450.00
Was this review helpful?
Company Response

Thank you for writing a review on the installation of your BBQ gas line. We appreciate your business and look forward to servicing you again for all your HVAC needs.

Private User
Private User
0 reviews Toronto, ON
10/10

Excellent service and attention to detail

Baldwin and Delmyra are lovely people and Baldwin is incredible at what he does. We had mini splits installed and also fixed a botched job by another HVAC company. Baldwin gave good advice and cared about the visual aspect of the installation as well as the functionality of the installation. His team clearly cares about where mini splits and condensers are placed and they cover the lines, which our last hvac guy did not do (see uncovered lines at back of picture). The value is also very good for the level of care and quality received. I will be recommending Baldwin to everyone I meet! I have zero complaints.

Approximate cost of services:
$6,500.00
Was this review helpful?
Company Response

Thank you writing this review and for trusting in Pacific Home Comfort Experts for you HVAC needs. We appreciate your recommendations and look forward to servicing you again for all your HVAC needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pacific Home Comfort Experts

Pacific Home Comfort Experts have proudly been in the heating and cooling business for almost 20 years. Our main business offers sales, service and installation of the best quality furnaces, air conditioners and indoor air quality products. We specialize in high quality equipment and installation.

Our professional, knowledgeable, friendly and courteous Home Comfort Experts are fully licensed, insured and covered by Workplace Safety & Insurance Board (WSIB), operates under the Technical Standards & Safety Authority (TSSA), and is a member of The Heating, Refrigeration & Air Conditioning Institute of Canada (HRAI).​

We make sure that all your needs and concerns are met. We will answer any questions or concerns about your equipment because we know that your cooling and heating equipment is a large investment.

We take pride in our work and use only the best and highest quality products and materials. We do not compromise quality for the price. We know that your heating and cooling systems are important to you. When you hire Pacific Home Comfort Experts’ services for your cooling, heating, and air quality solutions, rest assured you will be happy with our work. Your complete and total satisfaction is important to us.

We continue to build our business with honesty, integrity and quality workmanship that keeps our clients coming back and referring us to new clients.​

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Specializes in Furnace, Air Conditioner, Fireplace, Ductless Air Conditioner, Air Cleaner, Heat / Energy Recovery Systems, Tankless, Hot Water Tank, Customized Duct Work Design and Installation (New Construction and Conversion), Gas Lines, Combi Boiler, Roof Top Unit
SERVICES
Furnace, AC, fireplace, tankless and water tank service and maintenance.
BRANDS
We service all major brands. Authorized Armstrong Air Dealer.
SPECIALITIES
Rental and Financing available through VISTA Credit.
WEBSITE
https://www.pacifichomecomfort.com
YEAR ESTABLISHED
1999
PAYMENT METHOD
Cash, Cheque, MasterCard, VISA, Financing
LICENSES
G1, 313D, 307A, ODP, TSSA
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
DIPLOMAS
Residential Heat Loss Heat Gain Calculation, Residential Air System Design
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.