This company is so disorganized with their after sales service, it’s ludicrous.
I purchased a townhome in July 2017 and submitted my 30 day warranty items to be fixed and this is where it all began. Actually it started before that when my PDI was executed 2 hours on the same day prior to taking possession, obtained the keys. A Brigil employee was mopping the floors as I arrived for my PDI. So I had to deal with PDI fixes at the same time I was compiling a list of 30 day items.
It’s February 8, 2018 and I just had some issues resolved only because I got Tarion Warranty involved.
During those 6-7 months there were appointments made where I showed up but no contractors. This occurred a couple of times. I met a Brigil employee (different one each time) 3 times to assess what needed to be fixed and pictures taken. Do you think they could have got it right the first visit.
The communication is disgusting. The service department relies solely on emails as I think they do not know how to use a phone. Especially one lady in question (Claudie), this customer rep. really needs her training updated or something or maybe she is related to the owner because she just does not care.
I wasted so much time following up with these people and attending appointments when no one showed up.
Even now with Tarion involved, one contractor showed up and another did not, once again. Two cabinet doors on pantry needed replacing, they arrived with only one. The hardwood contractor fixed some and needed to return again the next day. It just doesn’t stop. They really must think we have all the time in the world according to their relaxed schedule.
Would I buy another product from BRIGIL. Absolutely NOT. This is not my first new home build either so I knew what to expect in the processes.