When I called in a panic on July 13 about a badly leaking water heater, I talked to Shannon. I was willing to pay for an emergency call that day at 4pm but she told me, due to a cancellation, they could schedule me in the afternoon, for regular rates. What a relief! Shannon was very pleasant and called me when the technician was on the way. I was also able to use a discount coupon to lessen the bill. That's cool.
I had the misfortune to have both a leaky (27yr+) toilet and a leaking (13yr+) water heater happen, in unrelated situations. Ben came, and advised me on options, no hard-sell on anything. I thought the total price quoted was reasonable, given the old plumbing in the house. I agreed to having both heater and toilet replaced. Ben ably and efficiently replaced the water heater on the same day and the toilet yesterday. What can I say about Ben? He is very nice, totally efficient & professional, cleaned up messes and just great overall. Having all this work done in the house was amazingly painless. I was really impressed by Ben's attitude and ability.
This was my first time using Neptune and I would totally recommend them to anyone! I will definitely keep using them (especially Ben, if possible) in the future!!