Dishonest and don’t stand behind their work. Don’t take the chance on them. They will respond to this review saying it was our fault and way past warranty. They have no issues being dishonest. We have email after email of proof of what actually occurred.
We have custom bathroom cabinets that they built that started to peel after 3 months of once a week use, fan on and bathroom door wide open. This is above and beyond normal care when taking a shower. We were told by the company that the particular stain used on our cabinets was defective and they had to quit using it. They then backtracked and said it was due to moisture and was our fault for not taking care of them properly but that they would help us out anyway.
They told us the fan they installed and chose was not good enough so they installed a new one partly at our cost. During the change they informed us that the original ducting that they installed was downgraded to a much smaller diameter then it was supposed to be. They corrected the ducting with the new fan install. They still insisted the moisture damage was our fault.
They also said the bathroom was too small for the shower which they designed and we were never informed of when having it built.
To replace the cabinets they wanted us to pay for material they pay for labour which we agreed to. Five years of them giving us the run around we have never received a quote or had any work done. They talked down to us and told us to be patient over and over again. Five years of being patient and we are finally writing a negative review.
They are now saying we were difficult yet we agreed to everything they said including us paying for a large part. They came out and reassessed over and over never giving us a quote. Putting us on hold for so many different reasons mostly various personal and business challenges of the owners. They blame the moisture damage on us for improper care but of course there is moisture damage with an inadequate fan flow and a stain that cracks and peels letting moisture in. Do not take the chance on them it’s just not worth it when renovations cost so much money.
The picture is what our cabinets look like after minimal use and no cleaning products ever used on it.