I was out of town when my partner called Enbridge due to a suspicious smell. Eventually our furnace was condemned by Enbridge. My partner called LB since we had a sticker on the ductwork from a previous service visit. LB sent someone very quickly to inspect while I spoke to my brother , a former contractor, about options. Ted and his team were able to install a Trane, one of the brands recommended by my brother. LB installed a smaller furnace than had been previously installed by an unscrupulous salesperson upselling us in mid-February with no heat. We had had the furnace moved subsequent to that to eliminate a lot of ductwork. At that time, the furnace had not been properly vented, causing some of the issues for which it was condemned. My partner is highly sensitive to odours and very concerned about CO poisoning. Ted, Brenda and his team were very helpful and sensitive to her needs while I was away, which I greatly appreciated. They called several times to maintain contact and ensure all was okay. The furnace was installed one day after the initial service call. It was tested and calibrated. Ted, the company owner, came out to ensure all was done properly. They even resolved other issues with gas lines tagged when the furnace was shut down at no extra charge. The next day, our new, rented water heater stopped working. It may or may not have been due to the work the furnace installers had done, and I could have called Enbridge to come and resolve it, but Ted insisted on coming out himself to resolve it, which he did within about half an hour. Overall, we felt that Ted, Brenda and the LB team took care of us, answered all our questions and concerns, did not take advantage of us, knew what they were doing, and sold us the right product for our home. Old school service from a local family business is hard to beat.