Lb Heating & Air Conditioning

Once again LB came to the rescue. The staff explained the issues with the furnace and questioned why the PREVIOUS contractor (I switched to LB afterwards) did not register the furnace with Lennox to extend the warranty, a normal procedure that LB always does. No matter. LB, Ted, Ali and Vinaya all worked together to get the parts and replace them asap. And for that I am forever thankful. One other thing. None of them mind if you want to watch. I've been told so many times by other contractors to leave the room. Not LB. That tells me they are confident in their abilities. Anyway, thanks to all the staff and I'm enjoying my warm house once again. Cheers!

I woke up to a cool house and a malfunction code on my 2004 Bryant furnace. I feared the worst. I called LB Heating and cooling and was greeted by a super friendly dispatch person who took my information and said they would respond shortly with dispatch info. She called back promptly with the name of the technician and the time slot he'd be arriving within that afternoon to assess my issue. Later, the technician arrived right on time (beginning of the time window) and determined the problem to be a faulty dual pressure switch. He was able to get the furnace up and running in less than an hour. He returned the next day as planned to install the new switch. I was super excited to be able to repair my furnace instead of replacing at this time. Everyone was super professional, updating me of my options and costs at all times. LB Heating and cooling has been my 'go-to' for all things HVAC in my home since 2004!

When we had our boiler serviced earlier this month Parsa, the technician, noticed that we had a potential issue that if left unattended would be an expensive fix down the road. We took his advice, the part was ordered, and installed as of today. The service was friendly and professional and the price was fair. Thank you Parsa.

LB Heating are very responsive and efficient. Their estimator/sales person is highly knowledgable and was very insightful around HVAC and best practices
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LB responded immediately to our request. Came the next day, found the problem, ordered the new thermostat and installed it. I highly recommend this company for heating and air conditioning. Very happy.

The team arrived on time and explained exactly what they were doing at each step and offered advice re operation of the units

We had a tricky furnace problem and L&B Heating didn't give up until they figured it out over multiple visits. Great communication, quick turnaround times. L&B was recommended to me by a friend and now I'm happy to recommend them too.

Im going to keep this review objective except for my recommendation at the end.

I called LB Heating on Monday/Tuesday for help regarding a clogged condensate line from my AC/Furnace. They asked me to email photos to them to review, which I did. After a few emails back and forth, Ted from LB Heating called me to discuss. I explained the issue. We set up an appointment for Wednesday morning for Teds technician (Delaney) to provide the service.

Delany showed up on time. I spent ~10 minutes explaining the issue to Delany. He made several attempts to unclog the line using CO2 cartridges, but was unsuccessful. He called Ted for advice. I overheard the call. Delaney explained that he had used three CO2 cartridges and was unsuccessful in unclogging the line. Ted responded with "Oh man those are expensive!". Delany recommended using a 1-gallon air compressor and air gun to clear the line. Ted responded with something to the effect of We dont have that, but I can get that for you later. Whatever you want. For now, just bill the customer and get out of there.

When Delany and Ted discussed the billing, Delany mentioned that hed been at my home 30 minutes. Ted corrected him by saying hed actually been there 41 minutes, and I should be billed accordingly. Note that the 41 minutes was inclusive of the 10 minutes I spent explaining the issue to Delany when he first arrived (I had already explained the exact same details to Ted over the phone when we were setting up the appointment).

Delany and Ted recommended an unsatisfactory solution (which would leave the condensate line visible in my finished basement). I declined. Delany provided an invoice which was rounded up to 45 minutes. I declined to sign the invoice. Delany left.

On Friday, my father-in-law came over with an air compressor and we successfully cleared the line using the method that Delany recommended to Ted.

I saw the charge for the visit on my credit card on Saturday. I called LB Heating and spoke with Ted. We were unable to come to an agreement on a fair price. During our conversation, in contrast with what he said to Delany, Ted suggested the use of an air compressor would not be appropriate. During our conversation he also called me self-serving several times because I waited three days to call and discuss the issue. Note that Ted was aware that I was unsatisfied with the service and chose to simply bill and not contact me. The amount charged was also greater than the invoice amount due to added interest they charged me one month of interest though the charge was put through one day later.

The LB Heating invoice states the customer agrees to pay 5% per month (60% annual rate) or the maximum allowed in the province of residence on all unpaid balances after 1 day of service date. LB Heating reserves the right to charge interest up to the legal limit before its considered usury.

In summary, LB Heating showed up to my home knowing what the issue was and did not bring the appropriate equipment for the job. They billed me as if they completed the job successfully, rounding the time up, plus they charged an additional interest fee over and above what was stated on the bill. The owner of the company attempted to get every penny for a service which was not provided. He was also quite unprofessional to deal with. The phone conversation between Ted and his tech had a starkly different tone than his initial conversation with me. It seems like this may be a company that will take any job for billable hours despite not providing the service beware. I would not recommend using LB Heating. As Ted repeatedly stated during our call, if you choose to employ their services, the risk that they cant fix your issue is on you. I have had more than a few instances of contractors not being able to fix an issue and we were always able to work out an amicable and fair price for their time. This was not the case with LB Heating. I dont believe its fair that I pay full price for an unresolved issue, particularly as the company did not have the necessary equipment.

Mehmet was very knowledgeable and helpful, took a lot of time to explain our circumstances.

I was very satisfied with my annual furnace clean from LB Heating. They've been servicing my furnace for years. Today the technician said that it was running remarkably well for its age. The two technicians showed up on time, did a great job, explained all the work they'd done. Great service.