When the salesman came to the house we had mentioned we were on a tight timeline and could he help us get the windows installed before the energy retro-fit program ended for us. I was promised it wouldn't be a problem and all we had to do was come in the showroom and pick what we wanted. We did that the next day but no one even came to measure and that was only after a couple calls from us. The job itself was ok but the delay was horrible with no call backs or apologies. As the installers were leaving, they pushed over a urn outside dropping all the flowers and dirt on the driveway. Didn't even bother to clean it up or offer a replacement. I still have more windows to do but wouldn't go with them again.