Centra Windows, Exteriors, Restorations

Windows & Doors Installation & Service
20216 98 Ave Langley City BC V1M 3G1
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Windows & Doors Installation & Service
Centra Windows, Exteriors, Restorations
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96%

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Reviews for Centra Windows, Exteriors, Restorations

Average customer rating:
9.7 10 (1572 reviews)

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Karen in Port Coquitlam
Karen in Port Coquitlam
0 reviews Port Coquitlam, BC
10/10

Repair french door handle

Service technician Scott was absolutely fantastic, he went above and beyond to fix the door handle and answer my other questions about my side door Great service and I will definitely be using them when replacing my windows

Approximate cost of services:
$0.00
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robtbliss
robtbliss
0 reviews Surrey, BC
10/10

Upstairs Picture Window

Centra came today and as promised right on time. Window was heavy and on the 2nd story of the house so not an easy install. The three installers however were not only extremely polite but did the job both safely and quickly. Cleaned up everything including a smudge on the window that I couldnt even see. Dave, Lam and Matt did such a great job!! Thanks very much.
Robert & Carol Storness-Bliss

Approximate cost of services:
$5,800.00
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Company Response

Thank you so much for the kind words, Robert and Carol! We appreciate the positive feedback and are very happy that you had a smooth process with Centra and enjoyed the finished product. If you know of any friends or family members looking for windows or door upgrades please feel free to give them our name. Any sale you referred gets you $200! :)

- Pamela Milanzi, Customer Care Receptionist, Centra Windows

Lily
Lily
1 review Vancouver, BC
1/10

window installation

Be less trusting than I was! I had water leaking into my walls from my old windows and I asked for a quote for rot and frame removal in the worst case scenario if everything had to be removed. They gave me a quote for 2 windows for about 4K which seems reasonable. The estimator told me that the quote was higher due to the extra work. All the other companies I called quoted about 2500 (without the extra work) So I thought, that seemed fair. I asked about what it would cost if there was no rot but the estimator told me that it's best to stick with this quote and would reassess after the window technician took my old windows out. After all was said and done, they didn't have to do any extra work because there was no rot and damage so I asked the technician about a price reduction because they didn't have to do all the work. Instead, they ignored me, charged me more than what I had originally owed and basically said, too bad, so sad you ignorant fool for signing off on the papers. I would have been more than happy to pay for the damage and I don't mind paying a little more for a reputable company but at this point, even though the work was good, I feel taken advantage for not being more discerning as well as misled by the estimator. In the end they added a markup to my original quote which I didn't notice and I have yet to hear back about why the price increased. Make sure you know what you are paying for! Will not be using this company for my future projects.

Approximate cost of services:
$4,100.00
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Company Response

Hi Lily, I sincerely apologize for what seems to be a long list of miscommunications. We have spoken to our finance team about your situation and they will be looking into this, your sales estimator will be in communication shortly as well if he hasn't reached out already. If you have any questions please give us a call at 1 888-534-3333.

- Pamela Milanzi, Customer Care Receptionist, Centra Windows

Private User
Private User
Private User reviews Victoria, BC
4/10

Lack of responsiveness

Two kitchen windows installed by Centra. The windows themselves look nice, but we had problems with communication, and a lack of responsiveness on their part. Any response from them took several follow-up emails over a period of several weeks to month.

(1) We had agreed to a large interior window ledge and a an exterior lip over the window (to prevent rain from dripping onto it) at the time of purchase. Neither item was installed with the windows. When we brought this to the installers attention he said that it was not written on his form. We contacted the company and after several follow-ups, had someone come to look at it. They said that it was too late to install either item, but that the best they could do was 'nail a board onto the ledge to make it bigger'.

(2) We we not sent a receipt or invoice showing that the windows had been paid in full. Four months after the windows were installed and paid for, we sent a request for the invoice. It took them over 4 weeks to provide it to us, requiring two additional follow-up emails.

(3) We were surprised to learn that the windows we purchased did not qualify for a government home efficiency rebate. We were informed of this fact months after the windows were installed and we received the invoice. They informed us that the windows did not have the right glaze on them to qualify only after we noted that this is why we needed the invoice. They had not mentioned this at the time of purchase. In the product demonstrations they simply touted how energy efficient the windows were and that the glazes they used were top quality.

Approximate cost of services:
$2,350.00
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Company Response

Hello, I apologize for any issues you have had with Centra over the course of your project. If you would like to phone in to our office and speak to a representative, we would be more than happy to chat with you in attempt to rectify some of the issues you have had with our company.

As for rebates, the windows we provide are all highly efficient, but the government's stipulations are incredibly strict. Your sales rep would have taken everything into account and ensured you were getting the right window coatings and efficiency for your home. Rebate-qualifying windows are right for some homes and areas, but we wouldn't want to push them where they're not needed just to make extra money if they won't actually be of help to our customers.

Once again, please do feel free to call into our office at 1-888-534-3333 to chat with a representative directly.

- Pamela Milanzi, Customer Care Receptionist, Centra Windows

Private User
Private User
Private User reviews Burnaby, BC
10/10

Windows

We had Dave, Lovepreet and Matt install our doors and windows. They did a great job. Would recommend them and Cents.

Approximate cost of services:
$16,000.00
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Company Response

Thank you for the kind words! We are happy to hear you were happy with our service. We hope you enjoy your brand new Centra product.

If you know of any friends or family members looking for windows or door upgrades please feel free to give them our name. Any sale you referred gets you $200! :)

- Pamela Milanzi, Customer Care Receptionist, Centra Windows

Ryan in Kelowna
Ryan in Kelowna
0 reviews Kelowna, BC
10/10

Outstanding product and even better service!

We had an exceptional experience dealing with Centra! Braden, Dallas, and Robert did an outstanding job on our installation and we couldn’t be happier with the final product! The difference in noise control and heat retention was immediate and we will highly recommend Centra to everyone we know!

Approximate cost of services:
$6,000.00
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Company Response

Thank you for the two awesome reviews, Ryan! We really appreciate your support towards our company. Glad you're enjoying your new windows!
If you know of any friends or family members looking for windows or door upgrades please feel free to give them our name. Any sale you referred gets you $200! :)

- Pamela Milanzi, Customer Care Receptionist, Centra Windows

Richard in Vancouver
Richard in Vancouver
0 reviews Vancouver, BC
10/10

New windows - entire house

House needed all new windows, we were living with the original 1976 single dual pane sliders, horrible windows!! Centra right from the start were super easy to deal with! Sales guy - Awesome, Installation - Amazing. Everything went super smooth and the finished job turned out great, couldn’t be happier. Massive thanks to our installers!!

Approximate cost of services:
$25,000.00
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Company Response

Thank you, Richard! Glad you liked our service and our product.
If you know of any friends or family members looking for windows or door upgrades please feel free to give them our name. Any sale you referred gets you $200! :)

- Pamela Milanzi, Customer Care Receptionist, Centra Windows

Graham W
Graham W
1 review Vancouver, BC
10/10

Bedroom Window Upgrade

We are very happy with our new Bedroom window - much better insulation and soundproofing. They looked after the alarm system and left our place very tidy. Chris and Maz did a great job and were super courteous throughout.

Approximate cost of services:
$3,000.00
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Company Response

Hi, Graham!

Thank you so much, we're so pleased you were impressed with the team!

If you know of any friends or family members looking for window or door upgrades please feel free to give them our name. Any sale you referred gets you $200! :)

- Molly Ede, Customer Care Supervisor, Centra Windows

Wayne and Barbara in Victoria
Wayne and Barbara in Victoria
0 reviews Victoria, BC
10/10

Sunroom windows

Thanks to Centra and their crew, Josh, Scott, Konner, Morteza, Ryan, Giovanni, and Justin. Each one of these men were courteous, helpful and dedicated to what their job was regarding the installation of our sunroom windows. We certainly enjoyed their sense of humour also. Would definitely recommend Centra and this crew to other.

Approximate cost of services:
$15.00
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Company Response

Hi there!

Thank you so much for the kind words, we're so happy the team impressed you

If you know of any friends or family members looking for window or door upgrades please feel free to give them our name. Any sale you referred gets you $200! :)

- Molly Ede, Customer Care Supervisor, Centra Windows

Private User
Private User
Private User reviews Victoria, BC
10/10

Satisfied☺️

Chris d., Eli j. and Ariel m. we're a friendly efficient and professional team providing a follow-up service. Centra windows backing of their warranty went beyond my expectations for something that may not have been their problem.

Approximate cost of services:
$0.00
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Company Response

Hi there!

Thank you so much for the kind words, we're so happy the team impressed you

If you know of any friends or family members looking for window or door upgrades please feel free to give them our name. Any sale you referred gets you $200! :)

- Molly Ede, Customer Care Lead, Centra Windows

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Centra Windows, Exteriors, Restorations

Centra Windows is headquartered in Langley BC, with a state of the art manufacturing facility producing the high-quality, energy-efficient vinyl windows. We’ve been in business for over 35 years and with our employees also being our owners – we take pride in the work that we do. We are the industry leaders and are always ahead of our competitors with our products, technology, and service. Visit us in one of our branch locations across BC in: Langley, Victoria, Nanaimo, or Kelowna.

CATEGORIES
Windows & Doors Installation & Service and Siding
PRODUCTS
Slider Windows, Casement Windows, Window Accessories, Patio and French Doors, Doors, Door Accessories, Windows, Casement and Awnings, energy Efficient, Security Doors, Exterior Siding
SERVICES
Renovation Program
WEBSITE
http://www.centrawindows.com/?utm_campaign=Homestars
YEAR ESTABLISHED
1984
PAYMENT METHOD
TD Financing Services Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.