Before choosing Centra, I searched out quotes from five other window installation companies. They all have basically the same product and service but three things stood out for me with Centra.
First, they do not remove the existing frame (for replacement windows) when installing new vinyl windows. I find a lot of value in this installation method despite they are the only company that does it this way. It's less costly, you don't cut into structure and there are less problems in the end. The second aspect that stood out for me was the number of chambers inside the window that Centra had when compared to other companies (almost 2.5x more).
Lastly, the Centra windows are made by Centra and installed by Centra. Almost every other company I sourced either had their windows made across or outside of Canada and the installer was a third party who is hired by the window company. This last point is particularly important. Despite the "lifetime" warranty claims of these other companies, I know that if there was problem, it would be almost impossible to get support. Who do you go to for support? The third-party installer or the window company? Going to either will send you to the other party. Nightmare.
So, Centra it was.
Truth be told, even after choosing Centra, I was not completely confident of my decision until the install team arrived and I began to see the quality of workmanship. Wow.
From the beginning, the install team of three (Alan, Brenden, Shayne) were extremely professional and maintained a shockingly clean work area. As the customer, I was walked through the process, given free reign to ask questions throughout the day and was given a full walk-through at the end.
The two things I really appreciated during the install were the attention to detail and the level of cleanliness.
An example for the small details is how they properly caulked all of the outside and inside areas where any modifications were needed to install the windows properly. To this day I see homes without caulking on the window weather stripping so it was a pleasant surprise to find that these guys watched for the small details.
As for cleanliness, every time a task was done they cleaned. The window sills were cleaned after the job and any saw dust left outside was also cleaned. In addition, the team swept the entire upstairs floor (even where they didn't walk!) and completely swept clean the driveway (again, even where they didn't work). This company clearly cares about its product and especially their service.
I am super impressed with Centra and the install team. After witnessing the final result, my next two jobs (coming before 2016!) will go to Centra.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Mike, such a fantastic review! I was more than excited to send this to all of Centra. We are so glad you chose to trust in us as your Home Renovation Specialists! As an employee owned and operated company we really do put our best foot forward in all that we do, from the initial call to the final walk through. Plus, it really doesn't stop there, if you ever have any concerns, or questions even, be sure to give us a call we would be more than happy to assist in any way possible. Don't forget about our Friends and Family Referral Program, every time you spread the love it gives us a chance to send you a $200 Cheque in the mail as thanks for the business. Thanks Again, Tanya Cruzelle, Receptionist, Centra Windows Inc