Install a water softener & iron remover
The good? The installation of an iron remover and water conditioner seems to be done correctly, it has been just over a week and so far so good. They were friendly and seemed to know their stuff.
The bad? There were a few things that had me shaking my head but the things that irked me the most are:
- We had a scheduled time of 10 a.m. They called just before 9:15 to see if I was home (I was dropping my kids at school which I had told them I would be doing) and then showed up just over an hour late even though we'd sent the time just the day before. It was an inconvenience and I had to scramble to change my schedule.
- Without asking me, the workmen (one of whom is the company owner) decided to toss and scatter all of the garbage into the ditch in front of my house - the old tanks, containers, boxes etc. It was a huge mess and one of the tanks is so heavy I have to hire someone to come and get it. At the very least they could have left it beside the house.
- Even though I let the owner of the company know about the mess and that I was not happy about it I have not had a response back yet (9 days later) and for me that is a deal-breaker. Had he taken a moment to apologize and to make it right I would not be posting this review.
Fortunately servicing under the warranty can be done by another dealer in the area as I don't plan to call on Manax again.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Cara,
My sincere apologies, but I did not receive any message from you. While that is no excuse I would like to make amends and will be calling you tomorrow to do so. I hope we can resolve this matter. Please in future if you do not get a response from me withing 24 hours please call again to make sure I got the message so that I can deal with any shortcoming in our service.Alex