In the 2017-2018 season, Husky offered three snow removal contract options for residential customers. They all have some dependency on the snowfall amount, e.g. customers who sign a Basic Package gets snow plowing service up to an accumulation of 115 cm.
Husky uses their own measurement and is much higher than Environment Canada’s readings:
As of Feb 7, 2018, Husky’s snowfall measurement for the 2017 - 18 season was 115 cm.
Environment Canada's data were 75.1 cm, 84.0 cm and 95.9 cm at the Toronto International Airport, North York, and Buttonville Airport stations respectively. Husky's data is higher by 39.9 cm (53.1%), 31 cm (36.9%), 19.1 cm (19.9%) respectively.
For customers who signed the basic package contract, Husky stopped the service after Feb 7, 2018. Compare with the Environment Canada’s readings, they are getting 19.9 – 53.1 % (average is 36.6%) less service than paid for.
Also, their snow plow drivers push snow from the driveway onto the street. Then push the snow to spread it out on the street as they drive away. This practice may be against the city by-law of no dumping of snow onto the street.