Knight Plumbing, Heating And Air Conditioning Ltd

Imagine you had a plumber come into you house and say "we’ll replace all the polyb, should be around 8 holes" and then TWENTY-EIGHT holes later and you have actual trypophobia because your house looks like a honeycomb.

This wild ride all started when we called for a water tank replacement- it’s hundreds of dollars more than competitors’, but I’m willing to pay for good quality/reviews. The plumber was nice so we also asked for a quote to replace the polyb - around 8 holes because he’s done similar houses in the neighbourhood and that’s what it takes. Now, I feel the need to note that I went with this company (as opposed to competitors that offered a start to finish service including drywall) based on this. Surely 8 holes was reasonable and if there was a couple extra, we’d leave some room in the budget.

Day in and day out, holes were cut. First 8- then 15, 20, 25...and finally 28. We’ve had 3 drywallers and a plumber come in since this job and ALL of them remarked that this was crazy and especially that the cuts were sloppy (not remotely straight and definitely not squared off for a decent patch). Also, as a fun fact, instead of cutting into the hidden area behind the stairs (which the plumber said he could do), he cut into the freshly painted living room (because it was ‘easier’ for him). Sweet, so glad I could make your life a little easier- don’t worry about my kid’s slowly draining college fund. They also broke my jacuzzi tub. It’s been over three weeks since they were “having trouble finding someone to fix it” so I have no idea what the timeline is for fixing bathtubs but I’m pretty sure dudes have swam across the Atlantic faster. Other smaller issues like scraping paint off rails, somehow drenching a full case of expensive make-up, charging for full days when they leave around 2-3pm for other jobs, etc.

I feel like there is a bit of a disconnect in the quote phase, maybe someone more senior needs to oversee that aspect. All through this process, I just kept hearing ‘it is what it is’ from the plumber. And yeah, it is what it is-except when it isn’t.