Up Sell extremely expensive replacement
I wanted an assessment on some plumbing issues. I was told that I need 2 new toilets which might be the case, but the quote was $$$$$ and speaking to a rep at another company he said the sale person might have just wanted to sell toilet. I could have sourced the toilets myself for $200 less each. Then I had a leaky faucet which the plumber said if I didn't know the brand by the time they sourced the cartridge it would be the cost of a replacement faucet which they quoted me $400. I went to another company got a faucet for $50 and the sales person told me how to replace very easy. My kitchen faucet also leaked which the sales person could have fixed right there, but said he would need to charge me a full hour of work for a five minute job so I would be better to get all fixed at once. Again pressuring me to accept the quote. I said I'm paying a $80 call out what did that cover which was apparently for useless quote that I would not act on due over priced services. Not impressed and would not recommend complete waste of $80.
- Approximate cost of services:
- $80.00
- Company Response
Thank you Anna for your review. I also want to thank you for allowing us to look into your concerns and correct them. We strive very hard to be upfront and honest with all our dealings. As a Family Operated Company for the last 45 plus years, our technicians are not paid by Commission or Pressure you into the purchase. We provide upfront pricing to all of our customers so they are aware of the fees associated to each individual repair/replacement. In your case we clearly did not meet your expectations. And for that we sincerely apologize. I do thank you for bringing this to our attention as there is always room for improvement. Thank you again for allowing us to look into your concerns. Hope you have a wonderful day. Best Regards. The Knight Team.