Hotwater heater replacement and detaching of old unused watersoftener
The technician , Andrew , who came to the house and did the work was friendly,knowledgeable and professional in his work. He explained the new water heater well ,also detached the old water softener in a way, so that we had the option of installing a new one easily down the road ,if we wanted one.
At the call center it would have been helpful if the staff that made the appointments were allowed to give at least a ballpark figure about what a basic straight forward water heater replacement would cost ,like another company was able to do.
We ended up paying the same amount that was quoted by a competitor even with the so called $200.00 off special. The pricing could have been more transparent.
- Approximate cost of services:
- $1,500.00
- Company Response
Thank you Angela for your review and suggestions. We appreciate your feedback and always look at that as way to improve our service. Our CSR's are not Technicians. One thing we have always been proud to offer, is a price upfront once we see the entire scope of work needed. Every task can be different. Therefore we don't ballpark over the phone like some of our competitors. We have found that a ballpark price is misleading and by seeing reviews online of other companies, it is a common complaint that we see and hear how a company gave a ballpark over the phone but the price was more when they get there. We stand by having a qualified Technician see the scope of work needed and give the exact price upfront to the penny for said work. This way there is never any hidden surprises for our clients. We do our utmost best to be as upfront and honest with all our dealings. In fact it is our Mission Statement. I do thank you for your feedback and review. Please call us anytime we can be of assistance and we will always strive to exceed your expectations. Thanks again and hope you have a marvellous day. Best Regards. Mark Coffin. Service Manager.