My Air conditioner was not cooling last week which lead me to believe I would have to replace my 15yr old unit. I called DM Air as I have had them service my Hi-Velocity heating system in the past. Andrew arrived as scheduled his customer service and knowledge that he provided me was very informative for an AC replacement. I asked about pricing to install a new unit before he even looked at my problem. I was satisfied with his pricing for a new unit and he proceeded to investigate my unit and the problem. Andrew ran testing and came to the conclusion that it was merely an $85 part that only required replacing. Further informed me that this would take care of the problem and that there was no need for a new unit just yet. He checked everything else and said that my unit was running in good condition and would perhaps last another year or 2. He could have been dishonest and recommended I replace it but gave me the truth. I thanked him for his honesty and I will always contract DM Air for future service. I have also recommended DM Air to all my neighbours who all have the same Heating/Cooling system. Service guys like this are hard to come by and with that I will be a loyal customer. Thank you Andrew for being who you are a truly GREAT person :)
- Company Response
Thank you for the positive feedback and for the referrals to your neighbours. We are happy to help you in anyway possible. Look forward to talking with you in the future.
DM AIR INC.