This company was approached by a local pool company to “hook up” a newly purchased pool heater, in a location at my house with an existing gas line.
The company arrived at my house, with no notice, and performed the 'work'. Two weeks later they mailed me a bill for 300% OVER the expected cost.
They decided on their own, to replace the existing line all together. They decided to have two technicians come out, and spent three hours, allegedly, at my house doing this work. None of this was ever explained to me, nor did they check for authorization to complete this work. They also never explained the extent of the work to the pool company, and did not receive authorization from them either for this ‘extra’ work. I was under the impression this would be a simple hook up, and had never authorized any work beyond that. It has still never been explained to me why I needed a WHOLE new line installed. I assume it has to do with the location in the pool shed where the heater was going, but I would have expected an explanation of additional work, and a price for said work.
When I received the bill in the mail, I was unable to even verify that this was the company that performed the work, because they had not placed a tag on the new line they decided to install. After complaining about the lack of tag, they did come back to my house and put a tag on the line.
I spoke with the owner of the company to have him explain this bill, and give him an opportunity to try to make this better, but he felt no obligation to reduce the bill, despite admitting that he never acquired authorization. He told me, that a lot of his customers don't care how much things cost. And they just want the job done. He assumed that I was one of those customers. I advised him that I’m not in a position to be so frivolous with money, but he advised me that the work is done now, and he has to pay his guys, so I have to pay him. I have paid him, in full, but will never use this company again, nor would I ever recommend them.
I have never had an experience with any other company that communicated so little with the customer, and then felt no need to try to make their customers happy in the end.