Structube

I purchased a bed frame a few weeks ago and never got a call regarding when my delivery would be. I called them myself to ask and then was given a date. It's funny that you have to take the initiative when simply awaiting something you paid for!. So..The rep at Structube informed me that I would get a call a day before my scheduled delivery (which was this Sunday).. I received no call the day before or voicemail to indicate a window. On Sunday morning at about 9:30, I was called and a voicemail was left by the delivery company stating that they were at my home and no one was responding and if not responded to within 15 minutes they would leave. I called them back shortly after from Brampton (my place is in Toronto) and they told me they were 25 km away and would not return. I did inform them that a window was never provided and if it were, I would ensure I was home for this apparent time frame they created in their own minds. I then spoke to someone at Structube who was very nice and he assured me that he would put a claim on file for an investigation. It's been a few days and I have yet to hear back. I have spent the last two days calling them. I was a hold 2 times in a row for about an hour each time, then finally when you think someone will answer, the line disconnects. I also tried the "press 1 and a rep will contact you back" option and when a "Rep" called me back, it turned out to be an automated message saying, "there aren't any reps to contact you back". ???? I have spent thousands of dollars at Structube in the past and can assure you after this experience, they have lost a loyal customer. Hopefully I will hear back soon and they will recognize their mistakes and take accountability instead of trying to make me pay another $90.00 shipping fee for a frame that cost $299.00

I will repost when I hear anything from them..
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