Could not deliver couch undamaged
We purchased a couch in the showroom, and never thought to check the size, and the salesman never mentioned anything either, but when it came time to deliver the couch, it would not fit through the front door.
After much back and forth and promises of the delivery manager coming for the next attempt and not coming as promised, they conivnced my wife to sign a waiver while I was at work and forced it through our basement door causing damage to the couch and door.
Completely unprofessional for a company that specializes in couches to not be able to safely deliver a couch as promised. Do not buy a couch from them unless you are sure it can fit in a standard door.
- Approximate cost of services:
- $2,500.00
- Company Response
Hello Sir.
I'm sorry to hear there were challenges during delivery. Considering your user on homestars is private, I wasn’t able to get a name to try and find your invoice information. After looking at the picture you posted, it seems there is a tear in the back of the sofa. I contacted service to see if they had an open service order matching the info you share, but we don’t. We would definitely like to discuss solutions towards that. If you could please contact our service department at 613-837-5957 ext 3, they will be working with you.