We've been shopping for just the right Sofa Bed for our cottage for some time. We saw one at the St Laurent Ottawa store that we thought might work, depending on the size. My wife put a deposit on the sofa (which was in stock). We were to get back to Cheryl to let her know if it was the right size.
While the size was right, we realized the colour was too dark and so we called Cheryl 2 weeks later to get a refund of the deposit. She informed us that Sofa World WILL NOT refund. The only option she offered was a credit note. She referred us to the back of the sales order to prove her point. She failed to note that a refund is available (less 25% restocking fee).
If you are unsure about a purchase, DO NOT make a deposit at Sofa World as they are clearly more interested in sales revenue than in customer service and satisfaction.
- Company Response
We just received notification from HomeStars of your review. We always to our best to work with our customers and we take customer service extremely seriously. After inquiring further into your file, it shows that the store manager at Sofa World St-Laurent has been trying to contact you for multiple days now to issue your $100 deposit refund. We have left a few messages on your voicemail. You might be out of town, in which case please contact us on your return. We hope this reply message reaches you well. Please contact us at your earliest convenience.
Have a great day