Dundas Specialty Windows & Doors

The worst possible experience. We were attracted to this business not only for the Anderson windows but also for the ability to customize windows to our 1910 house. Although we had planned to replace all of our windows, we will not do so with Nelson and his organization. It was a fiasco from August to June of the following year. The service in particular was very bad, the order mistakes and the defensive and aggressive back and forth - ridiculous. In the end, we did receive the windows we requested in our initial request and with free installation. Please note, free installation was not offered in as a conciliatory gesture for our difficulties and their mistakes - I insisted upon it.
Unbelievable arrogance. This organization has a good deal to learn about customer service.

We had Dundas Windows replace all our windows & doors on our 120 year old house. The windows are arched and had to be special ordered and built - as was our front door. Neilson & Patrick did a great hands on job of advising, measuring and installing.
The product & work is very high quality as well as good value.
We put Dundas in comp with another window company from the suburbs, who could not do the speciality order and there salesperson could not answer my questions.
I would highly recommend Dundas for any window & door work - our windows & doors look great!

This has been the worst contractor experience we have had so far.
We have purchased Andersen Eagle windows and a french door as well the installation service from Dundas Wood Windows and Doors and had them partially installed 3 weeks ago. The installation was scheduled for 1 week, instead only 1x installer was sent to our house where he worked with a high school student to help him for 4 days and left unfinished windows in our house. In addition, we purchased "brick to brick"installation but the installer decided to cut corners and installed our new windows on top of the old mouldy jambs.
Nelson the owner came to our house to inspect the damage and assured us that everything would be fixed. The next weekend, the same 1x contractor arrived and spent 5 hours to finish the trim on the inside and outside for only 2x windows (15x more to go).
When we asked for a larger crew to finish our project in a timely manner, Nelson (the owner) refused and insisted on sending the same 1x installer.
Also, 1x of the windows was mis-measured and needs to be re-ordered; part of the bay was scratched which Dundas Wood Windows and Doors tried to "clean" but the scratches are still there.
The company is unprofessional and incompetent (they only talk about hard work and quality workmanship) but the actions speak louder than words.
We are still waiting for Dundas Wood Windows and Door to come and finish our windows....
Shame on you!!!

Major problems with installation of front door. First attempt for mgmt to correct was unsuccessful. Mgmt now going to replace the door. Will take another month Neil update review then.

We had to replace the two largest windows in our house; Nelson came to our home and helped us make an informed decision based on our lay out and needs. The installation crew was efficient, courteous, on time and very skilled. They went above and beyond by fixing an existing problem that the builder created.
When it comes time to replace the rest of our windows and/or doors, we will definitely call Dundas Wood Windows again.
Do yourself a favour and check out their showroom. I never knew there were so many options when choosing doors and windows!

We purchased Andersen Eagle aluminum clad wood windows for our home in the Kingsway, in the course of a total renovation. We are particularly satisfied with this company's service. Nelson the owner is passionate about his work, and phenomenal to deal with - very pleasant, straight-forward and efficient.

I wish our contractor never spent our money on this door from this company. Late with delivery and long wait. Needed a serious repair after a month. Poor craftsmanship. Poor communication. Very unsatisfied. I am not even a sure that they are aware of the problem. I think they don't care about that part.

After initial trouble with installation (the subcontractor) this company was RELENTLESSLY concerned about making sure everything was fixed, and had several managers etc call & visit to make sure everything was fixed and was proper! Not a great start, but actually very happy with the company for their commitment to making sure things were done properly.

I had a great experience working with Dundas Woodwindows at 2113 Dundas Street West. Nelson Pereira showed us all the options and helped us choose Anderson's Eagle brand aluminum and wood window.
There was no pressure, and extremely courteous service. We received our quote in a very timely manner.

I would highly recommend working with this independent company as you will get great customer service and in the end the right product for your budget and house.