In March 2010 I posted a review of Dundas Woodwindows, explaining how I was disappointed in a job that they did.
What attracted me to their business was not only the product they offer (it can be hard to find custom-made authentic-to-the-period wood windows) but their personalized service. We were immediately impressed by Nelson when he visited to quote us on our project.
They installed a new wooden bay window on the main floor of our 1910 house, to complement the wood windows previously built by them but installed prior to our ownership. They also replaced all of our second and third floor windows with quality vinyl windows.
At the time of installation, we were disappointed with some aspects of the workmanship and the attitude of one of the workers. Also, what was supposed to be a one or two day project was drawn out into more days and we became frustrated.
I wrote the review on here expressing my frustration with the situation and continued to follow up with Nelson.
Several months later, all of the issues have been resolved. After the work was done, Nelson came to inspect it and acknowledged that there were aspects to the job that needed improving. He sent out a different person who did a good job and was pleasant to work with. I did not have to 'fight' Nelson at all to get him to recognize what I felt were the initial shortcomings of the job, he was very committed to making the wrongs right.
Ultimately, what initially drew us to Dundas was what left the best impression at the end - even though there were aspects of the job that needed to be revisited, Nelson went out of his way to make sure it was done right. Now we are very satisfied with the work that was done.
I can't give Dundas a full 5/5 rating because our experience wasn't perfect, but in the end I was impressed overall with their commitment to the project and their willingness to acknowledge when one of their employees did a less than perfect job. And the windows themselves are very beautiful!