Dundas Specialty Windows & Doors

Formerly Dundas Wood Windows & Specialties Inc
Windows & Doors Installation & Service
2113 Dundas Street West Toronto ON M6R 1X1
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Windows & Doors Installation & Service
Dundas Specialty Windows & Doors
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86%

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Reviews for Dundas Specialty Windows & Doors

Average customer rating:
8.6 10 (59 reviews)

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Ashley Pimentel Freitas
Ashley Pimentel Freitas
0 reviews Toronto, ON
10/10

Window installation

Got 5 Anderson windows installed by Dundas and I must say the experience was great and the windows look amazing. The staff were super friendly very professional and helpful. The installer did a great job, I absolutely love the way they came out! I would highly recommend Dundas S. windows and doors!!

Approximate cost of services:
$10,150.00
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David Topping from Toronto
David Topping from Toronto
0 reviews Toronto, ON
2/10

Wouldn't go through that again

We wouldnt order windows from Dundas again. If I had to guess, they took on too many new customers during the pandemic us among them and got overwhelmed. Regardless, there were a variety of delays at nearly every stage of the process (acceptable, given COVID), always new excuses for them (less so), and poor communication throughout (worst of all).

One example of many: when the windows were installed, there was a handle missing for one, which meant we couldnt open it, and the wrong bathroom window in a pair had been sandblasted for privacy. Hey, it happens. But it took weeks of regularly calling and emailing before we even got a visit booked to fix those issues, and a total of a month and a half before they actually were. As you can imagine, there was plenty more where that came from. Indeed, just about every step of the process felt like one we had to drag Dundas through to get anything resembling their help.

The windows are nice, Ill say. But all in all, not an experience Id want to go through again, and not one I can recommend.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Mr. Topping, what you have described and acknowledged in your review is an industry wide problem that has plagued the entire construction industry since the start of covid. We, like many other business, are at the mercy of our suppliers that have been caught up in material shortages, staffing shortages, shipping container shortages, increased demand and slew of other issues that are too long to mention. These are not made up excuses, they are real and create difficult situations and frustration you and for us. We are family run business and have been in business for 37 years... something we are very proud of. We are not perfect, but we are doing the best we can with the information we are provided. Lack of communication has been an issue because things are constantly changing, and in most cases, information is not provided to us or only provided at the last minute which makes it impossible to tell our customers exactly what is going on, this is a fact. Your glass came wrong, we got that corrected. Sounds like you were happy with the product and the quality of the install... the issues you are unhappy about are just out of our control.
I truly apologize for all of the delays and for what you felt was poor service.
Nelson Pereira

Private User
Private User
Private User reviews Kitchener, ON
10/10

new entry door

Very high quality door and lock set. The installers arrived promptly and did a great job. I would definitely use this company again for future projects.

Approximate cost of services:
$6,000.00
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Company Response

Thank you so much!!

Lisa C
Lisa C
6 reviews Toronto, ON
8/10

Windows replacement

We had Dundas Windows replace 11 windows back in Sept 2019. We are still very happy with the windows - look and quality.

Pros:
-professional staff, from sales rep to installers
-quality product
Cons:
-some of the work was completed early evening when it was dark. Upon completion, there was noticeable extra caulking in large front and back windows. We had some back and forth to get the installers to come back to do the fix. Would have preferred for Dundas to do a final inspect and to more closely manage any follow-up required. In the end, rectified and happy with final product.

Approximate cost of services:
$13,500.00
1 of 1 people found this review helpful.
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Company Response

Thanks so much Lisa. So sorry for the minor delay. We are thrilled that you are happy and wish you many years of enjoyment!

Allison
Allison
7 reviews Toronto, ON
10/10

Great windows installation

I just had 8 windows replaced by Dundas Wood Windows and they did an exceptional job. The windows are perfect and Antonio and Keith did an incredible job on the installation and aluminum cladding - it looks much better than I expected. My house is an 1885 Victorian and Antonio was very mindful of this and the cladding supports the style of the house.

This is the second time I’ve used Dundas Wood Windows and both times the office staff and installers were great to work with. The window products they use are high quality, which is important as installing new windows is a sizeable and long lasting investment.

I would highly recommend this company if you’re looking for quality windows at a reasonable price.

Approximate cost of services:
$14,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much Allison!! Always a pleasure.

Vicki in Guelph
Vicki in Guelph
0 reviews Toronto, ON
10/10

Amazing Service!

Wow!! From the quote to the install this Dundas Wood Windows and Specialties was wonderful to work with. They were responsive, professional and the installers were the best! They took the time to clean up everything, and left the place looking better than when they came :) The new windows and patio doors look fantastic and could not be more happy! Thank you for a wonderful experience!

Approximate cost of services:
$10,000.00
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Company Response

Thanks so much Vicki!! It was our pleasure to help!

bryon salerno from Toronto
bryon salerno from Toronto
7 reviews Toronto, ON
10/10

Quality workmanship & installation

I was looking for quality installation on quality window products. anderson windows are quality window products so the key was to find an installer who cared about the job they did. this company cares about the job they do. we got quotes from pella, nordic, anderson, lepage, & entryguard. we knew they were all quality doors (sliding glass) & the price was competitive for all of them but anderson offered a wood framed sliding glass door with an aluminum clad exterior & stainless steel rollers & a multipoint lock for less than lepage. so it was between lepage & anderson & lepage only had a lift & slide door in our size which is custom (the whole width of the house & height of the 1st floor) for $7,000 more than anderson quote. so then we had to see if this anderson seller would do a good job on installation. they convinced me that they would by whatever means. & they did. they are not high pressure they are very low key but thats a good thing. they answered my questions well & did what they said they would do leading up to the purchase. so we went with them & now we have a place i'm comfortable going with for all our windows & doors.

Good work guys!

I also want to update & say that when mike & alex were done with the installation - they said they would come back the next day to finish some aluminum trim on the exterior of the house. so the next morning around 8:00 am 1st thing they came as promised & did more great work on the aluminum trim. the trim looked great with good caulking around the edges & was well installed with all the little details done. - more great work.

Approximate cost of services:
$10,000.00
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Company Response

Bryon, thank you so much for your kind words! we are thrilled that you are happy with the work, it was our pleasure!! Wishing you all the best from the staff here at Dundas!!

Private User
Private User
Private User reviews Toronto, ON
10/10

Window and door replacement

We replaced 90% windows and our front door, on a 1910 era home in Leslieville. The product selection was excellent and we were able to customize certain elements to align with the style of the home. We purchased aluminum clad wood windows, French casement style, with custom painted interior frames to match our trim colour and the colour matching was perfect! Likewise we customized the glass
in the front door with our own design of coloured glass.

We love the work and have had so many compliments already! This week the house is being painted on the exterior and will look fantastic after everything is complete. We appreciate all the consultation you provided under extraordinary pandemic circumstances, the extra site visits to figure out glass colours and door adjustments and Nigel’s patience making the revisions. Thank you to the team for an efficient, expert job and a clean worksite at the end. The house is incredibly quiet now, and we are suddenly aware of all the inefficiencies of our old windows.

We will have some windows to do after a kitchen/bathroom renovation and will definitely come back to you for your expertise.

Approximate cost of services:
$34,000.00
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Company Response

Thank you so much for choosing Dundas Specialty Windows & Doors. So happy that your project has come together in the manner you had planned. Looking forward to helping on the next one!!

Rosa in mid-Toronto
Rosa in mid-Toronto
3 reviews Toronto, ON
10/10

New windows look great!

We ordered replacement windows for the front of our house. Not only do the windows look great, but the installer who put them in was a wizard. Antonio was unexpectedly on his own for the day, so we thought maybe it would be a two-day job. No way! He had them in lickety-split--quick, neat, and tidy. Dealing with Nigel the salesperson has also been a pleasure. Great job, Dundas. Thanks!

Approximate cost of services:
$11,700.00
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Company Response

Thank you so much for choosing Dundas Wood Windows & Specialties Inc

Paula Z
Paula Z
0 reviews Toronto, ON
10/10

Great Quality & Service

We replaced 3 windows & our Front Door. Worked with Karen & Nigel for selections & quotes. They overall service was great. Very Professional and easy to nagivate through the options as they made great recommendations. Quality of the products are amazing!
Installation was also very professional - timely, curtious and tidy.
I definately recommend them to anyone looking for new doors & windows.

Approximate cost of services:
$6,000.00
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Company Response

Thanks so much Paula it was our pleasure! Your business is very much appreciated!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dundas Specialty Windows & Doors

Our family and dedicated staff have been installing and manufacturing custom quality windows & doors since 1985. An 11 time winner of Toronto's Top Choice Award, our passion and desire drive us to deliver windows & doors that you can be proud of. Unlike the majority of our competitors, we do not solicit reviews or compensate our clients for posting favourable reviews. We always do our best to ensure our clients are 100% satisfied and we offer unbeatable customer care - before, during and after the project is complete. 2020 marked our 35th Anniversary which we were happy to celebrate with our many loyal customers, family and friends. Thank you for visiting Dundas Specialty Windows & Doors. Please visit www.experiencedundas.com for more information or to book an appointment.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl windows, aluminium clad windows, vinyl clad windows, fibreglass clad windows, all wood windows, custom wood door systems, fibreglass doors.
SERVICES
Sales and installations.
BRANDS
Andersen, Ostaco, LePage, Fibercraft, Alumaco, Mastergrain and Velux.
STYLES
We offer a wide range of windows & doors in various styles, designs and colours - including, modern, traditional, heritage, contemporary and custom styles.
SPECIALITIES
New construction and replacement windows and doors, Historical wood windows, storms, and custom wood entrance systems.
WEBSITE
http://www.experiencedundas.com
YEAR ESTABLISHED
1985
PAYMENT METHOD
Visa, MasterCard, Debit, Certified Cheque, Cash, Financing available through Home Trust.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.