We contacted Faucet Fix for, what we thought was, a seal needing replacement for our toilet. What it turned into was a leak that had caused a lot of damage to our floor. The plumber that came, Mike, was friendly, polite and showed me everything that was damaged and explained what would need to be done and figured out the cost right on the spot.. Our floor was replaced, we decided to replace the older toilet and that was done, and he cleaned everything up before leaving. We only have one bathroom and Mike stayed until after 10pm to make sure it would be done and we wouldn't be left without until the next day. I have nothing but good things to say and this is our first service call. I would call Faucet Fix again in a heart beat!