We bought anew home in Brooklin. The house has a walkout from the basement. Upgraded French doors were improperly aligned, initially would not lock at all, damaged by Zancor service, still do not close properly. Water literally poured in during rain we put out towels and containers to catch the water. A "water test" showed no problem. It took 2 years before it was discovered that the window above had not been sealed. The deck between those windows was removed to reval a header with water damage and beginnings of mould. 2nd storey deck never replaced, or doors which led to the deck properly secured. Large gaps in the flooring in the basement persist after two attempts to fix it- a subfloor was never installed and there is a slope to a drain causing the problem. After over 2 years of bringing the problem to their attention, we were told our warranty had expired. If you have delay after delay in response, any warranty will have sufficient time to expire. We were actually advised by the salesperson to contact our lawyer as she was not getting a response from Zancor. After sales service is atrosius and customer service is non-existent.
- Approximate cost of services:
- $500,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?