Zancor like most companies has had both positive and negative interactions with us since first working with them on our First Home purchase.
This would be expected with most business in regards to a purchase and project of this size and scope.
The positive or negative interactions we have had, are largely based on the person we are directly dealing with at the time. While some were very helpful, others were either incapable or unwilling to go the extra effort for new customers.
Katherine Barry from the design center was helpful in answering all the questions we posed at the center and through our email correspondences.
She was prompt to communicate with us, once a mistake was corrected with the incorrect email address on file.
Our only concern with the design center was that several finish options were on display, that were no longer available when we asked.
These options need to be removed from the display inventory by Zancor when they are no longer available.
There was no substitution or offer of a better rate on another option based on this. It should not be the home purchasers loss that a material is not ordered in large enough quantities.
All parties involved in our 30-Day Tarion Act corrections were prompt to communicate and did a thorough job of follow up that all tasks were completed.
We had no concerns with our submissions being corrected and information being given to us for any questions.
Those included in our process were:
Marcy Fia - (Customer Service - Email for scheduling)
Service Manager Antonella - (Inspection)
Maria Alonzi & Gisella Fiore (Customer Service - Email follow up)
While some contractors simply completed the work without notification. I would like to give a specific positive call out to:
Carmine Gargano from First Canadian Hardwood.
He came into our home to inspect the floors himself due to concerns of installation. He was courteous and friendly, ensuring to have the matter corrected quickly and organizing a mutually beneficial time for the appointment. He answered all questions we had.
Our only major complaint in regards to Zancor's decisions after the initial move in date, was in regards to the new Sod being laid for our lawns.
Zancor did not choose a beneficial time to lay new Sod, choosing the middle of summer, during one of our hottest stretches of weather.
This weather is not conducive to new Sod taking root, and should have been completed in the Fall or Spring.
This caused unnecessary strain on the watering needed to keep the Sod healthy.
This was also then followed up to by a very impolite email to all residents with photos of their grass in bad condition areas, stating again that it is not Zancor's responsibility due to lack of watering.
This was already communicated to residents, and was not needed. Especially when Zancor's only response was to act as though it was a friendly reminder, when it was clearly a legal fall back being sent to all residents to cover their own liability.
Our contact during this matter was:
My final review is very positive feedback in regards to the Site / Project Manager Ron.
Ron has dealt with us on several occasions from our first tour of the structure, to follow up questions after we had moved in.
Ron was always friendly at all times, and was always prepared to review our plans or documents to find the exact answers we needed.
He was helpful with all our questions, and regularly would notify us of upcoming projects or changes that would affect us, if he saw us in person.
Ron consistently delivered on any promises made to us, and had the urgency to deal with all matters brought to him in the same day.
He communicated, and has shown us that his focus is to deliver all his homes to the customer in the same condition he would wish to receive it himself.
He should most definitely continue to be the lead in further and larger Zancor projects. He is a great representative of proper customer service.