Bradford White Canada Inc

We recently arranged for the installation of the Bradford White (BW) Residential Power Vent Gas Water Heater. Online BW states the heater features the Fasco AquaVENT MAX which is the quietest blower motor in the industry. On the day after our installation we encountered a significant issue from the blower and vent, with excessive noise and vibrations magnified by a resonance, which could be clearly heard in the family room and kitchen. BW provided a new blower under warranty and technical support from both Canada and the USA. The HVAC contractor tweaked the installation of the vent. We were still left with a 65-70 db measured noise level on the main floor. BW claimed the contractor installed the vent incorrectly and the contractor stated the issue was with the blower. Our rating for the BW vented gas hot water heater reflects our mixed experience with the product and the customer support provided.