The only time this builder will treat you half decent is before you give them your money and sign the papers. After that, it all goes downhill ~ fast! After sales care is non-existent! Phoenix will hire whatever trade is willing to come work on your house for cheap. Work morale is low, trades don't care and do terrible work! We have gaps in our subfloor and behind our walls that let in cold air and freeze our pipes in winter. The walls are not straight. When we moved in, our house was beyond filthy, the hardwood floors were all damaged from trades walking on them with their boots, our carpets were filthy and the paint job was beyond horrible! We've been here for years and still repairing bad workmanship! Avoid at all cost, you'll save yourself lots of $$$ and nightmares that may last many years after possession date!