Crystal Waters Plumbing Company Inc

Had such an amazing experience from the crew at Crystal Waters! They took my budget into account and showed me different options on how I could get the best value for my budget. The installers were efficient and knowledgeable showing me how to use and maintain my new equipment. I highly recommend Crystal Waters and plan on using them with my next renovation

Crystal Waters plumbed our new Trico home four years ago. From the start we had issues with hot and cold water being reversed throughout the house (our fridge and toilets had hot water while our dish washer had cold), water line run through the outside wall to our fridge which froze the first cold day of the year and now our hot water recirculation line burst soaking all the electronics in our mechanical room, ruining some of it. I called Chris at Crystal Waters who said that they could come out to fix it for a cost (workmanship is only warrantied for a year) and this time they would put insulation around it so the next time it breaks it only sprays into the insulation....perhaps fixing it so it doesn't break would have been a better solution. When I asked him if I should expect to have to replace my hot water lines every four years...his reply was 'Maybe'.

Though the overall work done was to code, we found this company difficult to deal with. My wife found she wasn't being listened to when I wasn't there (which was most visits), and our in floor heating boiler was never set up right, their own staff not knowing how to operate the equipment (in which we paid for their labour time to sit in our house and try to figure out their own equipment manuals). There final solution was to bypass all the more expensive digital controls with an analogue system, even though we had paid for the system they couldn't operate. Had we not recognized that the boiler was trying to run dry, we could have had a significant catastrophe in our house. We would never use their services again.