My original shopping experience with Pavilion was great, but unfortunately everything went down hill from there. Their staff was able to show me product beyond what they carry in store and I was able to find what I thought was the perfect sleeper couch in the perfect fabric. I was told delivery would be 8-12 weeks, but usually the couches were delivered in 6. On week 10 I called the store to see what the status of my couch was and after 24 hours they returned my call to tell me that the fabric I order was out of stock and wouldn't be available for another 8-12 weeks. It took them TEN weeks to notify me of this change. I was not happy. Tried to get my money back and they refused to return my 60% deposit. I ended up settling for a fabric I didn't like nearly as much as my original choice. The manager was rude and unsympathetic to the problem.