Clear View Plumbing And Heating

Heating & Air Conditioning
Calgary AB T2B 2X3
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HomeStars  >  Plumbing in Calgary  >  Clear View Plumbing And Heating  >  Poor attempt to repair shower leak
Laurent from Calgary
Laurent from Calgary
2 reviews Calgary, AB
2/10

Poor attempt to repair shower leak

I'm not normally one to write negative reviews, but while this company can do good work (they have for me before), I had a pretty bad experience. I have a leaking shower faucet - it should be a simple fix, right? Well, despite my giving advanced instruction about the type of shower I had (Price-Pfister), the technician still came by despite knowing he doesn't have parts for it. $70 gone. Thinking that perhaps the problem can be solved by replacing a seal, gasket, o-ring - something - I agree to have him take it apart and look at it. $180 gone. All in all, it was just a scheme to up-sell me to a $2000 shower model. I initially agreed reluctantly, but then had buyers remorse after talking this out with my wife. She thinks a $250 charge to not fix a leak and upsell is a crooked modus operandi. I agreed and cancelled the job. I'm glad I did - I'm sure if something went wrong post-warranty, they would just conveniently "not have the part" again. I'm done with Clearview.

Approximate cost of services:
$250.00
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Company Response

Laurent,

Thank you for reaching out to us with your concerns. We take every customer issue very seriously. It is why we've been in business serving Calgary homeowners for over 20 years! Please contact me at your convenience, I’d like to find out how I can earn back your business.

Sincerely,
Hilary Amos
Customer Service Representative 403-216-8439