Canada Moving

Moving & Storage
55 Midpark Cr. London ON N6N 1A9
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93%

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Reviews for Canada Moving

Average customer rating:
9.6 10 (688 reviews)

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Private User
Private User
Private User reviews Gander, NL
0/10

Unfair claim process

Be wary of the claims process for damages incurred from your move. They will get a service person to come look at the damages only after you submit your claim with the approximate cost to replace your damaged items. If the service person finds more damage you are out of luck as they can only give you your original claimed amount max. I am not a qualified appliance person and wasnt aware of the extent of the damages before I submit the claim. Their response was too bad, I should have put a higher amount on the claim. Advice: claim way above what you think the repair/replacement costs would be to tour items.

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Private User
Private User
Private User reviews Strathroy, ON
10/10

A+ Moving Experience

A wonderful moving experience!
A great experience right from quote to completion of move!
I received a prompt call and reasonable quote quickly after leaving an email message requesting a quote.
I received a message a few days prior to moving day informing me that the truck would be arriving between 8 and 8:30. The truck arrived at 8:05. Three happy, friendly, and respectful gentlemen loaded up my 'stuff' efficiently and carefully. Everything was packed, transported and unloaded with no damage to items or walls/flooring.
Move came in much lower than quoted!! :)

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Lou de Almeida
Lou de Almeida
0 reviews Belmont, ON
0/10

DO NOT USE THESE PEOPLE

We have moved numerous times over the years and this last move had to rate as one of our worst ever!

We were moving from St Thomas to Belmont, with a week between the move out and the move in dates. We signed a contract with Campbell Bros to move our belongings out, have everything put into sea cans and then a week later have the sea cans delivered to Belmont.

The crew that showed up for the move out had a truck - no sea cans - and weren't aware that our goods were to go into storage. They actually did a great job of moving the stuff out of the house, being very careful and not doing any damage to the goods or to the property. The crew chief did some checking with head office and was told that they would be unloading the goods into sea cans back at the warehouse.

We were concerned about the fact that our goods were now going to be handled one extra time - instead of "house-sea cans- house", we were going to have to go to "house-truck-sea cans-house". When we called the office, they had the perfect solution for us (sic) ... just pay the extra insurance if you're concerned with the extra handling. Now, isn't THAT a great business model??? Screw up the plans/signed contract and then have your customer pay extra for that screw up?

Anyway, when we called on the day prior to the scheduled delivery in Belmont, we were told that the movers would be there between 8 and 8:30 on the following day. So, we went ahead and made plans with friends to help out and with work to fit that schedule. At around 4:30 pm that same day, we get a call back from the office to tell us that the crew won't be there until noon now!

On the day of the move in, we waited and waited and still no sign of the movers. When we called around noon to find their whereabouts, we were told that the crew would be there within the hour. That hour and a couple of others passed and eventually a truck showed up with a sea can a little after 3 pm. That crew proceeded to tell us that our goods weren't actually moved from the original truck into sea cans ... in fact, it was moved from the truck onto pallets in their warehouse and then from the pallets it had to be moved into the sea cans! So, our concern with extra handling was actually doubled now - two extra handling of our goods meant two extra opportunities to do damage.

And the crew that dropped off the goods had no idea as to what they were doing - one young fellow was running around (literally) on and off the truck and within the house just dropping stuff anywhere, two other young fellows had to be told (by us) on how to properly handle various pieces of furniture. Just a total mess, with the only goal in mind being to get the job done as quickly as possible - we were told that this crew had just done a 10,000 lb job and didn't expect to be having to do our job as well.

Suffice it to say, a number of pieces of furniture were damaged - one clearly as they placed it, and they were aware of the damage and didn't say anything to us.

At the end of it all, the email we got from Campbell Bros was basically a "too bad, so sad" email - telling us that they had not charged us for the return trip to the yard - NOT TRUE, because they charged us the 1/2 hour trip from St Thomas to London - and to file a claim if we had any damage at the normal rate of $0.60 per pound per article.

And, they charged us for the container rental fee and container usage fee ($990 + taxes) when our goods weren't even stored in the containers!

We will be filing a complaint with the local BBB over this, but we urge you to stay away from these people.

UPDATE: After 5 months of back and forth with the company and the involvement of the Better Business Bureau as well as the Canadian Association of Movers, we have reached a mutually satisfactory settlement on this issue

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Private User
Private User
Private User reviews London, ON
10/10

Moved a whole business in six hours.... in a snow storm!

We had a great experience with the crew of six individuals and two trucks as they moved our entire business in just over six hours… in a snowstorm!
They worked quickly, efficiently, and safely. Even more impressive, they were cheerful, courteous, and helpful to one another throughout a pretty extensive move. Even when we got to the second location and no longer had an elevator, the crew worked together to bring boxes and some fairly large furniture up stairs to our second and third levels. And when some furniture would not fit in the door of the offices for which it was intended, they actually disassembled it and reassembled it in the rooms we needed.
Big thanks to the whole crew!

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Winston in Ajax
Winston in Ajax
0 reviews Ajax, ON
10/10

Moving - Tuesday, December 3rd, 2019

Campbell Bros. Movers were wonderful in every single way! They were so effecient and excellent. They were great guys who provided phenomenal service. We would highly recommend them to anyone. We would definitely use them again if we decided to move for whatever reason.

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Private User
Private User
Private User reviews Burlington, ON

First Review

10/10

Move out -Storage-Move in

Campbell Bros moving company took exceptional care of my needs . From in house consultation, estimates, booking , moving out , storage , and moving in . Their response to inquiries, additional questions etc is very fast . They are professional, courteous, careful with my belongings . They accommodated a last minute change ( additional service) very smoothly. Helped make a potentially stressful event run very smoothly. I would definitely whole heartedly recommend them to others .

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Company Response

Thanks for taking the time to leave your awesome review. We're glad you chose Campbell Bros (A Canada Moving Company) to help make your moving experience less stressful. Wishing you a continued smooth transition into your new home.

Private User
Private User
Private User reviews Burlington, ON
9/10

Move

The moving staff were exceptionally kind, considerate patient and efficient! I felt like my belongings were in excellent hands and that they cared for my items as if they were their own.
I was a little disappointed with the quote that I had received as it ended up being quite a bit more than what I was quoted. It was the same price per hour, and my move took more time than expected despite the movers being very efficient, but it would be nice if an estimator could do a visit to provide a more realistic estimate for time required. My guess was two hours but I was wrong!

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Company Response

Thank you for taking the time to write your review. Should you move in the future, ask for our free in-home estimate. We hope to see you again soon!

HomeStars in Ontario
HomeStars in Ontario
0 reviews London, ON
10/10

Great Piano Movers

The Campbell Bros. team came in when scheduled and took great care moving our very heavy, 100 year old piano so that renovations could be completed. Would recommend them to anyone!

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Company Response

Thanks for leaving a review. We work hard to meet expectations like yours!

Happyservice in Owen Sound
Happyservice in Owen Sound
1 review Owen Sound, ON
10/10

Moving

We had Tyler and Sean load and store all our cottage belongings. We were extremely impressed with the care they took with all of our belongings. The office staff were friendly and professional too.
We will be using John Thompson Movers for our house belongings and hope Tyler and Sean are available.
Can’t say enough about these guys or the company.

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Company Response

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear Tyler and Sean helped hit the mark for you. Come back and see us soon. Cheers!

Jenn in Calgary
Jenn in Calgary
1 review Calgary, AB
10/10

ONLY IT WOULD’VE BEEN BETTER IS IF I DIDN’T HAVE TO MOVE AT ALL

Julian, Brad, Jordan and oh shoot the other fella were AMAZING!!! So thoughtful and forward thinking. They were prompt, careful, hard working, and just over all ROCKSTARS!!! Even our adult kids, who never comment on anything, even said “those guys were the BEST movers we’ve ever had!” Thanks for making the move as easy as could be!

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Company Response

Thank you for taking the time to write a great review. We'll be sure to let Julian, Brad and Jordan know you were happy with their service. We hope to see you again soon!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canada Moving

Canada Moving Inc. can trace our history back to the 1890’s setting up shop as a local moving company in London, Ontario doing horse and wagon moves. Since then, our parent company Canada Moving has expanded across Canada and offers moving and storage solutions for both individuals and businesses. With ...
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