Mobilia Canada

Bought a new bed from Mobilia.
In store service was "ok".
bed took 1 month longer than was supposed to.
Not the leather we ordered.
When it arrived the guys who put it together did a piss-poor job.
damaged the frame and made it impossible to take apart.
Mobilia had to send out someone to take the bed apart..it needed new holes drilled on site as the original screw holes were damaged.
It took 3 weeks of calls before they made an appointment to actually have the guy come out.
Fortunately the repair guy was awesome!!

The worst !! Do not ever buy from this store. I bought a couch that was supposed to be delivered in 10 weeks and I am still waiting for it. It has been 15 weeks and every time I call the store it is the same excuse , the truck did not bring it this time , it comes every end of the week. You will have to wait, bla bla bla. I am trying to find out a way to do something about it. I am checking my contract and going to the store, maybe to get some of my money back since i did not pay for everything yet.

Initially, our cancelled bed order (ordered in September and cancelled by the salesperson in November) due to change in manufacturer was not actually cancelled, and I had to initiate the inquiry as to the status of the refund of my deposit. The bed was in fact delivered to the Mississauga warehouse, but no call was made to us about this. Upon speaking to the salesperson on December 28, he said that the bed was in the warehouse. We could still have the bed and would receive a $100 credit for the inconvenience. As of today, February 24, I have received no credit and the customer service representative has not returned phone calls since January. In addition, the bed was delivered with missing pieces, partially set up, and with a chipped headboard. I had to make frequent, daily calls, to customer service to get this repaired. After almost a week, a high long distance charges, and calling the repairman at home, the bed was assembled. No apologies were made or credit for the damaged headboard. I do not recommend Mobilia Ontario (the Quebec customer service, to which I was erroneously directed by the Burlington Store manager to get us off his case, was terrific and made the Ontario connection for us)to anyone in Southern Ontario.

Recliner fabric wore through before the first year was up. To their credit they did replace chair but with same fabric. Within a year it wore through again. Now no return calls from customer service. Haven't heard a thing back after repeated phone calls. Can never speak to anyone. Totally frustrating. Will NEVER shop Mobilia again and would never recommend it to anyone. This has been the worst purchase experience I have ever had. $1500 chair that looks terrible

I would never have allowed them to make me pay upfront before I received the goods if I knew the customer service was going to be this bad! Managers-USELESS! Delivery promises-UNRELIABLE!! Never returned my calls! Never acknowledged their inconveniences! First and last time buying any furniture at Mobilia! The delivery guys(A-Team) were the only pleasant and amazing part of all this! THEY should be the ones managing!

they do carry some good, beautiful stuff, but their owner(melanie@mobilia.ca) should be aware of their bad delivery service and "non-exist" warehouse dispatch center in Toronto. It's so frustrated to get hold of their warehouse and .......

I humbly request you not to buy anything from Mobilia. You will regret all your life. Worst service I have ever experienced in my life. I bought a dining table on Nov 3, 2008 and I was supposed to get the delivery of my table and chairs by end of Nov, 2008. I would have made at least 25 - 30 calls to Mr. Kevin, the Manager at the Markham Store and to their Warehouse in Mississauga, I never got any response from either one, Not eve a courtesy call to say that the delivery will be delayed. Remind you, a week after I placed my order, they had even advertised “buy today and get delivery before Christmas". Well finally I got a call from the Warehouse on 29th Dec, 2008 for schedule delivery. And guess what they only delivered the chairs and bottom of the dinning table... The glass top it will be coming in April 2009!!!! Can you believe it? I had a similar previous experience with this store, I thought its one time mishap. Second time, I don’t think it’s an error, that’s the way they function. No wonder their couple of other locations in GTA has already closed. If they continue this kind of service they will close this location soon as well. I even tired calling their head office, but the response is same. Sorry and we cannot help, please speak to warehouse. I have even tried to speak to warehouse manager Richard. Who is another, Kevin, who doesn’t care about their customer. Please please don’t buy anything from this store you will regret.

Delivery was delayed for four months. Nobody EVER responded to our calls. Refused to cancel an order. Outright lye, indifference and total luck of accountability. Avoid them! There are plenty of others

I bought a modern leather sofa at this store and enjoyed good service and lots of selection here. I would recommend the store to people who like modern furniture with clean lines.

I just want to update my previous review regarding our leather couch. Instead of trying to call the main Mobilia phone # again, we called the salesman who sold us the couch at the Markham location - who was very friendly. He acknowledged the wrong couch had been ordered - and therefore the wrong couch was made / delivered. We received a call from the store manager the same day who also was friendly and service-oriented and offered us 4 choices (a) Re-order the couch we want (another 12-16 weeks) (b) Choose the same model couch that is available at another store - but in a different colour (2 weeks) (c) Full refund (d) Keep the couch that was delivered if we like it. I was most impressed by his call, given the reviews I had previously read. Although we are disappointed that it would take another 16 weeks to get the couch we ordered (their leather furniture is made in Italy or China, then shipped by boat) - we are happy with the options given. I have upgraded my ratings based on the total service provided!
Christina from Richmond Hill.